Siviwe Mtombeni
Durban
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
15
15
years of professional experience
Work History
Slots Supervisor
SUNCOAST CASINO
11.2022 - Current
- Oversees the daily operations of a casino's slot machine floor, ensuring exceptional customer service, regulatory compliance, and efficient performance of machines.
- Managed slots attendants, facilitating communication between frontline staff and management.
- Ensured adherence to company policies, internal controls, and state/local gaming board regulations, monitoring for suspicious activity and potential cheating.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Resolved conflicts between team members to maintain group harmony and productivity.
Slots Host
SUNCOAST CASINO
06.2022 - 11.2022
- Provide excellent customer service.
- Resolving pay table disputes, monitoring the gaming floor, and giving directions on the gaming floor.
- Jackpot payouts.
- Fixing machine tilts.
- Report faulty machines.
- Cleaned gaming machines and coordinated with waitstaff for service.
- Reported security risks to the security department and assisted supervisors with breaks to uphold safety standards.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
Host Supervisor
SUNCOAST CASINO
09.2017 - 12.2021
- Led the host team to ensure smooth front-of-house operations and enhance guest satisfaction.
- Overseeing the host team, including training new hires, providing ongoing support, and mentorship.
- Conducting pre-shift briefings and meetings to communicate daily goals, specials, and operational updates to the team.
- Assessed employee performance, identified areas for improvement, and communicated findings to management.
- Addressed and resolved minor employee concerns and conflicts, escalating major issues to senior management or HR.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
Slots Host
SUNCOAST CASINO
03.2016 - 08.2017
- Provide excellent customer service.
- Resolving pay table disputes, monitoring the gaming floor, and giving directions on the gaming floor.
- Jackpot payouts.
- Fixing machine tilts.
- Report faulty machines.
- Cleaned gaming machines and coordinated with waitstaff for service.
- Reported security risks to the security department and assisted supervisors with breaks to uphold safety standards.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
Slots Host
QUEENS CASINO
01.2014 - 02.2016
- Delivered exceptional customer service to enhance guest experiences.
- Resolved pay table disputes while monitoring gaming floor activities.
- Processed jackpot payouts and reported any machine faults.
- Addressed machine tilts promptly to minimize downtime.
- Maintained cleanliness of gaming machines and coordinated service with waitstaff.
- Reported security risks to security department and assisted supervisors with breaks.
- Greeted guests upon arrival, fostering a welcoming atmosphere.
Casino Host
HEMINGWAY’S CASINO
10.2012 - 12.2014
- Cultivated relationships with high-value guests to promote repeat patronage.
- Resolved customer queries with clear communication and step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
Cashier
HEMINGWAYS CASINO
02.2011 - 09.2012
- Processed customer transactions with accuracy and efficiency to enhance satisfaction.
- Accepted various payment methods, issuing correct change and receipts to uphold transaction integrity.
Education
LLB - Introduction to Law, Criminal Law A, Criminal law B, Customary Law A, Customary law B, English fist language, Introduction to computers
University of Fort Hare
East London, EC12.2009
Grade 12 - IsiXhosa, English, Math’s, Biology, Agricultural science, Physical science
Fundani High School
Cathcart, EC01.2006
Skills
- Customer service
- Compliance monitoring
- Machine operation
- Database management
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft PowerPoint
- Web browsing skills
Custom Section
Code 10 & PDP
References
- MR Dean Du Preez, Slots Manager, Suncoast Casino, Dean.DuPreez@tsogosun.com, 031 328 3212, 083 279 1942, Mr. Dean is my slots manager (HOD)
- MR. Lucky Zwane, Slots shift manager, Suncoast casino, Lucky.Zwane@tsogosun.com, (031) 328 3018, 082 855 6719, Mr. Lucky Zwane is my slots shift manager
- Mr. Sanjay Singh, Slots shift manager, Suncoast casino, Sanjay.Singh@tsogosun.com, (031) 328 3022, 084 505 4561, Mr. Sanjay is my slots shift manager
- Miss Vuyolwethu Buqa, Marketing manager, Hemingway’s casino, Vuyolwethu.buqa@tsogosun.com, 043 707 7876, 0790399158, Miss Vuyolwethu Buqa was my co-worker when I worked at Hemingway’s casino
Hobbies and Interests
- Reading
- Watching news
Languages
English
Advanced
C1
Xhosa
Upper Intermediate
B2
Interests
- Hiking
- Swimming
- Jogging
- Watching podcast
Athletics
- Run marathons
Timeline
Slots Supervisor
SUNCOAST CASINO
11.2022 - Current
Slots Host
SUNCOAST CASINO
06.2022 - 11.2022
Host Supervisor
SUNCOAST CASINO
09.2017 - 12.2021
Slots Host
SUNCOAST CASINO
03.2016 - 08.2017
Slots Host
QUEENS CASINO
01.2014 - 02.2016
Casino Host
HEMINGWAY’S CASINO
10.2012 - 12.2014
Cashier
HEMINGWAYS CASINO
02.2011 - 09.2012
LLB - Introduction to Law, Criminal Law A, Criminal law B, Customary Law A, Customary law B, English fist language, Introduction to computers
University of Fort Hare
Grade 12 - IsiXhosa, English, Math’s, Biology, Agricultural science, Physical science
Fundani High School