Mmeli Bethuel Duma
Management: Gaming
Kempton Park
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Slots Supervisor
Graceland Casino
Secunda
08.2022 - Current
- Department
- Profits
- Popular product mix
- Effective System Functioning and Information
- Enhanced Customer Experience and Return Business
- Effective Internal Processes that support the achievement of Company Goals and Objectives
- Compliance and Slots Security
- Effective, Competent and Motivated employees
- Updating SOP’s and ICP’s
- Compliance
- GAMING BOARD Compliance Audit Reports
- Internal Audit Reports
- Monitor adherence to policies and procedures and take corrective action when necessary
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Successfully operated heavy equipment such as forklifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
Shop Assistant
Mr Price
Estcourt
03.2020 - 07.2022
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Slots Duty Manager
Emperors Palace
Johannesberg
10.2013 - 09.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Slot Attendant
Emperors PalaCE
Johannesberg
05.2005 - 06.2008
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired problems and maintained machines in good working order.
Slots Supervisor
Graceland Casino & Country Club
03.2006 - 08.2006
Slot Host
SNR Slots Host
05.2005 - 06.2006
Education
Grade 12 -
Drakensberg Secondary School
EstcourtManagement -
SERVICE SETA
Johannesberg 01.2017 - 02.2018
Intelligence Act(FICA) - Money laundering Laws Cultural Diversity Microsoft Office (Ward, Excel Outlook & Power Point Mathematics Challenge Bronze Certificate National Youth Science Certificate - undefined
Skills
Driving license codeC1, Own transport
Knowledge of supervisory concepts
Supervisory skills
Organization and Time Management
PPE Compliance
Multitasking Abilities
Training and Development
Good Telephone Etiquette
Accomplishments
- Leave Liability Report
- Leave Taken vs
- Leave Planner
- Time & Attendance records
- Recruitment in the department
- Review monthly departmental roster to ensure adequate staffing levels are maintained
- Employee Relations
- Disciplinary Statistics
- Chairing Department and Management Meeting
- Review and monitor complaints and take corrective action where required
- Attend to staff problems and demonstrate approachability
- Performance Management
- Performance Contracts
- Career Development Plans
- Performance Appraisals
- Action plans for correcting non-performance
- Training:
- Training Needs Analysis / Skills Development Plan
- Training Attendance Register
- Training Calendar vs
- Monthly Roster
- Self-Development Plan
- Induction Program
- General:
- Visual Inspections relating to operation & Grooming Standards
- Additional Projects
- I am a Health and Safety Representative I keep the Health & Safety Committee, staff, management informed on Risk, changes through monthly reports, the notice Board and email.
Timeline
Slots Supervisor
Graceland Casino
08.2022 - Current
Shop Assistant
Mr Price
03.2020 - 07.2022
Management -
SERVICE SETA
01.2017 - 02.2018
Slots Duty Manager
Emperors Palace
10.2013 - 09.2020
Slots Supervisor
Graceland Casino & Country Club
03.2006 - 08.2006
Slot Attendant
Emperors PalaCE
05.2005 - 06.2008
Slot Host
SNR Slots Host
05.2005 - 06.2006
Grade 12 -
Drakensberg Secondary School