Sive Buso
F&I Assistant
Port Elizabeth
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
F&I Assistant
We Buy Cars (pty) Ltd
2022.11 - Current
- Assist F&I consultants with various admin duties
- Assist in loading Finance Applications
- Performing other general administrative tasks
- Impeccable client service with professionalism and friendliness
- Assist with explaining costs, terms and contractual obligations of any finance transactions
- Assist with explaining to customers all products and services on offer
- Compile and submit files with required documentation to financial institutions
- Ensure that all transactions are followed up and paid out as soon as possible
- Increased customer service success rates by quickly resolving issues.
- Assisted manager in all aspects of business operations.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
F&I Assistant
Eastern Cape Motors
- 1 2022
- Assisting clients with vehicle finance applications through 4 major banks
- Giving advice on relevant financial products and selling second gross products
- Identifying customer needs through effective needs analysis
- Ensuring clients are given advice in order to make informed decision
- Dealing with major banks to negotiate credit for clients
- Generate reports and file documents.
General Administrative Assistant (Service Department)
Eastern Cape Motors
- 2019.05
- Cleansing of data on both pinnacle and nissan data warehouse
- Keeping customer files updated with current invoices and contact information
- Capturing bookings on pinnacle
- Providing excellent service.
Call Centre
WNS (Outsourced by Telkom SA Ltd)
- 2016.07
- Reconciling
- Keeping customer files updated with current invoices and contact information
- Analysing bills
- Providing excellent customer service.
Education
Diploma in Economics - Economics, Business Management, Financial Management
Nelson Mandela Metropolitan University
Port Elizabeth 2012.01 - 2012.04
Grade 12 - Commercial Subjects
Msobomvu Senior Secondary School
Butterworth 2006.01 - 2008.01
No Degree - RE5
MOONSTONE - Business School of Excellence
Port Elizabeth, South Africa 2019.07 - 2019.07
No Degree - NCA- F&I - Accredited
MOONSTONE - Business School of Excellence
Port Elizabeth, South Africa 2019.07 - 2019.01
Skills
Excellent Communication Skills (Verbal and Written)
Knowledge of financial products
Good understanding of Pinnacle Software
Excellent telephone etiquette
Good understanding of billing software programs
Assertive and influencing skills
Microsoft Office (Outlook, Powerpoint, Excel & Word)
Strong Problem Solver
Teamwork and Collaboration
Multitasking
Accomplishments
- Merit Bursaries Awarded by: The Ellerine Holding FundTrust - 2010 Academic Year
- Merit Bursaries Awarded by: The Ellerine Holding FundTrust - 2011 Academic Year
- Achievements at Eastern Cape Motors - 100% Achievements on the compliance monitoring report as of 06/01/21 - 12/20/21
- Achievements at Eastern Cape Motors - Increased business profitability for aftermarket sales
- Achievements at WNS - Awarded as the agent of the month in 2016 (achieved key performance areas - quality, attendance and excellent customer service)
- Achievements at WNS - Member of the Top Billing team in the company in June 2016
Personal Information
- Ethnicity: African
- Date of Birth: 03/03/91
- Gender: Female
- Nationality: South African
- Marital Status: Single
Attributes
- Perseverance
- Good people skills
- Deadline driven, strong planning and Analytical skills
References
- Candice Cain - Webuycars - Team Leader - 076 369 6427
- Bonnita Fourie - Webuycars - F&I - 082 875 1207
- Miss Siphosethu Matshisi - ECM - F&I - 083 780 5931
Timeline
F&I Assistant
We Buy Cars (pty) Ltd
2022.11 - Current
No Degree - RE5
MOONSTONE - Business School of Excellence
2019.07 - 2019.07
No Degree - NCA- F&I - Accredited
MOONSTONE - Business School of Excellence
2019.07 - 2019.01
Diploma in Economics - Economics, Business Management, Financial Management
Nelson Mandela Metropolitan University
2012.01 - 2012.04
Grade 12 - Commercial Subjects
Msobomvu Senior Secondary School
2006.01 - 2008.01
F&I Assistant
Eastern Cape Motors
- 1 2022
General Administrative Assistant (Service Department)
Eastern Cape Motors
- 2019.05
Call Centre
WNS (Outsourced by Telkom SA Ltd)
- 2016.07
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