SITHEMBILE MNKANDLA
Stellenbosch
Summary
Experienced waitress known for enhancing guest experiences at prestigious establishments like De Zalze Golf Club. Expertise in food and beverage service, with a talent for crafting unforgettable dining moments. Proven leadership in team management and exceptional guest relations. Proficient in POS operations and collaborative teamwork, ensuring precise orders and satisfied customers.
Overview
12
12
years of professional experience
Work History
Waitress
Fancyfrank Restaurant
Somerset West
08.2024 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Waitress
Crystal Beach Hotel
Gordon's Bay
02.2021 - 01.2024
- Serving customers with a smile, taking orders, delivering food and drinks, and ensuring a great coffee shop experience.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Waitress
San Francisco Spur
South
01.2019 - 01.2021
- Provided exceptional customer service by warmly greeting guests, taking accurate orders, and addressing any inquiries
- Collaborated with team members to ensure smooth and efficient operations during dining periods
- Maintained cleanliness and organisation in assigned work areas, including dining rooms, kitchens and service stations
- Processed payments accurately and efficiently, handling cash and credit transactions with precision
Waitress
De Zalze Golf Club
Stellenbosch
08.2017 - 08.2019
- Responsible for serving guests at this very popular and busy restaurant in the winelands
- Greeted guests, took orders, served food and drinks and provided excellent customer service
- Managed a team of 5 waitrons
Waitress
Arizona Spur
Stellenbosch
01.2013 - 01.2017
- Responsible for serving guests at this large and busy restaurant
- Welcomed and greeted guests, served food and drinks and provided excellent customer service
Education
Post-Baccalaureate Diploma - Food and Beverage Studies and Culinary Arts
City And Guilds Examination Board
Harare, ZimbabweSome College (No Degree) - Advanced Level (GCE)
Hlangabeza High School
Bulawayo, ZimbabweSkills
- Customer service
- Food and Beverage Knowledge
- Culinary Arts
- Menu Recommendations
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Point of Sale (POS) system operations
- Dining area maintenance
- Hospitality and accommodation
- Table setting knowledge
- Menu Memorization
- Teamwork
- Leadership
- Problem-Solving
- Communication
References
- Caroline Orsen, Front of House Manager, Arizona Spur, 084 417 0155
- Devon Cubido, Front of House Manager, De Zalze Golf Estate, 072 617 7610
- Quintin Fortuin, Front of House Manager, De Zalze Golf Estate, 083 951 0282
Timeline
Waitress
Fancyfrank Restaurant
08.2024 - Current
Waitress
Crystal Beach Hotel
02.2021 - 01.2024
Waitress
San Francisco Spur
01.2019 - 01.2021
Waitress
De Zalze Golf Club
08.2017 - 08.2019
Waitress
Arizona Spur
01.2013 - 01.2017
Post-Baccalaureate Diploma - Food and Beverage Studies and Culinary Arts
City And Guilds Examination Board
Some College (No Degree) - Advanced Level (GCE)
Hlangabeza High School
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