Sisanda Moyo
Receptionist
Plettenberg Bay
Summary
Dynamic professional with extensive experience in customer service and client relations, notably at Tsitsikamma Village Inn Hotel. Proficient in Microsoft Office Suite and the NightsBridge booking system, I excel in multitasking and resolving customer issues, enhancing satisfaction and retention through exceptional service and effective team leadership.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Receptionist
Tsitsikamma Village Inn Hotel
02.2017 - Current
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance
- NightsBridge bookings, via Lekker slaap/Travelground, Booking.Com, Expedia, Agoda, Profitbookings
- Daily cash ups
- Following up on provisional bookings for payments
- Respond to inquiries from callers seeking information
- Resolve customer problems and complaints
- Keep reception area clean and neat to give visitors positive first impression
- Answer central telephone system and direct calls accordingly
- Training new receptionists
Waitress Supervisor
Cattle Baron
07.2014 - 11.2016
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Boosted customer satisfaction with quick and accurate order processing.
Education
Grade11 -
Plettenberg Bay Secondary School
PLETTENBERG BAY Skills
Microsoft Office Suite (Word, Excel, Outlook)
Semper/NightsBridge booking system
Multitasking
Customer Service & Client Relations
Timeline
Receptionist
Tsitsikamma Village Inn Hotel
02.2017 - Current
Waitress Supervisor
Cattle Baron
07.2014 - 11.2016
Grade11 -
Plettenberg Bay Secondary School