Nombulelo Jessica Nongqayi
Matatiele,South Africa
Summary
Dedicated Receptionist and Administrative Professional with over 7 years of experience delivering exceptional customer service and supporting efficient office operations. Skilled in front-desk management, customer relations, appointment coordination, and administrative support. Recognized for professionalism, strong communication skills, and the ability to create positive customer experiences in fast-paced and multicultural environments. Committed to maintaining high service standards and contributing to organizational success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Receptionist
Dipalesa Biotech Lab
Johannesburg, South Africa
2022.01 - Current
- Provide a welcoming and professional environment for visitors, ensuring excellent customer service and positive first impressions.
- Manage front-desk operations, visitor access, and appointment coordination while maintaining security procedures.
- Handle telephone and email enquiries, facilitating effective communication across departments.
- Support office administration through record management, document control, filing, and meeting room coordination.
- Maintain an organized reception area and contribute to the smooth day-to-day operation of the office.
- Prioritize multiple responsibilities effectively, ensuring efficient service delivery during busy periods.
Customer Service Consultant
Telkom
Port Elizabeth, South Africa
2018.05 - 2021.12
- Served as the primary point of contact for customers, resolving enquiries and concerns while maintaining high service standards.
- Built strong customer relationships through personalized service, product knowledge, and effective communication.
- Assisted with onboarding and training new employees on customer service procedures and company policies.
- Resolved complex customer issues using problem-solving skills, contributing to customer satisfaction and retention.
- Maintained compliance with company policies and data protection requirements when handling customer information.
- Collaborated with colleagues to identify opportunities for service improvement and operational efficiency.
Education
Certificate - Fundamentals Of Insurance
University Of South Africa(UNISA)
South Africa 2020.01 - 2020.06
National Diploma - Horticulture
Tshwane University Of Technology(TUT)
South Africa 2014.01 - 2016.12
National Senior Certificate - Grade 12
Tholang Secondary School
South Africa 2010.01 - 2010.12
Skills
Customer Service Excellence
Front Desk and Reception Management
Administrative Support and Office Coordination
Excellent Verbal and Written Communication
Microsoft Office Suite (Word, Excel, Outlook)
Telephone and Email Etiquette
Problem-Solving and Conflict Resolution
Time Management and Organization
Attention to Detail and Accuracy
Teamwork and Collaboration
Ability to Work Under Pressure
Reliability, Professionalism, and Punctuality
Accomplishments
- Top Performing Customer Service Agent – Recognized for consistently exceeding customer service standards and achieving performance targets.
- Service Excellence Recognition Award (Dress Your Tech Voucher) – Awarded for outstanding performance, professionalism, and dedication to customer satisfaction.
Languages
English
Advanced (C1)
Certification
EF SET (English Certificate)
Timeline
Receptionist
Dipalesa Biotech Lab
2022.01 - Current
Certificate - Fundamentals Of Insurance
University Of South Africa(UNISA)
2020.01 - 2020.06
Customer Service Consultant
Telkom
2018.05 - 2021.12
National Diploma - Horticulture
Tshwane University Of Technology(TUT)
2014.01 - 2016.12
National Senior Certificate - Grade 12
Tholang Secondary School
2010.01 - 2010.12