Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
PATIENCE NTLHOLA

PATIENCE NTLHOLA

Johannesburg

Summary

Professional with extensive experience in improving customer service and administrative functions at Minopex Operations. Expertise in enhancing office productivity through effective appointment scheduling and precise data management. Recognized for strong communication skills and dedication to client satisfaction, fostering robust relationships. Demonstrated ability to handle high volumes of inquiries while excelling in problem-solving and time management.

Overview

16
16
years of professional experience

Work History

Receptionist

Minopex Operations
Woodmead
06.2023 - Current
  • Greeting visitors: Welcoming and directing visitors to the appropriate person or office
  • Answering phone calls: Promptly answering incoming calls, taking messages, and transferring calls to the correct recipient
  • Appointment scheduling: Managing appointment calendars, booking meetings, and sending reminders
  • Mail handling: Sorting and distributing incoming mail, managing outgoing mail
  • Reception area maintenance: Keeping the reception area clean, organized, and well-stocked with office supplies
  • Administrative tasks: Copying documents, faxing, and handling basic administrative tasks as needed
  • Customer service: Providing excellent customer service to visitors and callers, addressing inquiries
  • Security protocols: Maintaining visitor logs and ensuring security procedures are followed
  • Office support: Assisting with office tasks like arranging catering for meetings or coordinating travel arrangements
  • Essential skills for a receptionist: Excellent communication skills, both verbal and written; Strong organizational skills to manage appointments and tasks effectively; Professional demeanour and ability to maintain a positive attitude; Time management skills to prioritize tasks and meet deadlines; Basic computer proficiency

Invoice Clerk /Customer Service Administrator

Magetz Electrical
Spartan
02.2023 - 06.2023
  • Answered incoming calls and emails from current customers and ask open-ended questions to determine needs
  • Develop lasting relationships with customers, which helped to bring in additional business opportunities
  • Immediate handling of critical issues and refer to customer service manager for resolution
  • Update customer service database with new information, address changes and contact details
  • Create organized filing system to manage department documents
  • Oversaw appointment scheduling and itinerary coordination for both clients and Technicians
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures

Temp Receptionist

Schauenburg Systems
Spartan
07.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Corresponded with clients through email, telephone, or postal mail
  • Managed multiple tasks and met time-sensitive deadlines
  • Maintained confidentiality of information regarding clients and company
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered central telephone system and directed calls accordingly
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Maintained visitor log for entering and leaving facility for security purposes

Receptioinist/HR Administrative Assistant

Vancut Diamond works
New Doornfontein
01.2009 - 02.2015
  • Greet and welcome visitors
  • Switchboard, Screening and routing calls
  • Arrange for daily courier services
  • Update and ensure maintenance of office equipment
  • Arrange travel bookings for management
  • Ordering staff uniforms, stationery and refreshments
  • Prepare and maintain Boardrooms bookings
  • Maintain and update order forms
  • Preparing Shipping and Import documentation
  • Ensure Reception area is tidy and presentable
  • Manage Boardroom bookings
  • Manage office supplies purchases
  • HR Admin key functions: Preparing Employment Contracts for new employees’ files
  • Maintain and update employees’ files and internal staff handbook
  • Record information of new employees and maintain files
  • Schedule Interviews and assist with process
  • Maintain employee records (e.g
  • Vacation and sick leaves)
  • Prepare monthly compensation and attendance spreadsheets
  • Screen resumes and job applications
  • Update internal databases with new hires' data (e.g
  • Contact details and bank accounts)
  • Distribute physical and digital training material
  • Store, copy and scan company policies
  • Address employees' queries
  • High degree of confidentiality and discretion
  • Ensure all HR administrative processes are aligned to the company's operations policies and procedures
  • Confirmation of employment
  • Assist with sick and annual leave application
  • Prepare and administer monthly payments
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Recorded expenses and maintained accounting records
  • Prepared weekly employee work schedules to meet operational needs

Office Assistant

CSM Manufacturing
01.2011 - 01.2015
  • Operate and manage the switchboard and reception frontline area
  • Polite and diplomatic with customers at all times
  • Prompt and accurate in distributing messages
  • Directing the reception and greeting of customers
  • Control and distribute all incoming calls
  • Ensure the switchboard is managed professionally at all times
  • Perform all general administrative and ad hoc duties
  • Manage customer queries
  • Prepare ad-hoc reports (e.g
  • On expenses)
  • Allocate payments on Cash Book
  • Process invoices and compare purchase orders
  • General and ad hoc admin
  • Reconcile daily bank transactions and financial statements
  • Expense claim reimbursement
  • Update database
  • General assistance to finance manager
  • Update exchange rates timely
  • Bookkeeping and Cash Book Preparation expenses
  • Maintain historical records and filling
  • Update the daily cash flow
  • Prepare financial reports, analyse and summarize accounts

Education

Certificate In Personnel Management - Human Resources Management

Alexandra Business College
Alexandra
01.1996

National Diploma - Human Resource Management

Witwatersrand Technikon
Auckland Park
01.1996

Matric - Commerce

Prudence High School
Soweto
01.1991

Skills

  • Microsoft Office Suite
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Ability to work under pressure
  • Professional interaction
  • Troubleshooting expertise
  • Interdepartmental communication
  • Issue resolution
  • Telephone etiquette
  • Staff management
  • Database administration
  • Administrative management
  • Event coordination
  • Schedule management
  • Facility maintenance
  • Report writing
  • Service coordination
  • Planning and prioritization
  • Sensitive document disposal
  • Electronic filing systems
  • Administrative experience
  • Analytical thinking
  • Mail handling and appointment scheduling
  • Reception area management
  • Customer service excellence
  • Phone etiquette and confidentiality maintenance
  • Time management and organizational skills
  • Courteous and professional
  • Tech-Savvy
  • Relationship building
  • Professional demeanor
  • Organizational skills
  • Time management
  • Phone etiquette
  • Mail handling
  • Appointment scheduling
  • Customer service
  • Office administration
  • Confidentiality maintenance
  • Interpersonal communication

Languages

  • English, Verbal and written communication
  • Isizulu, Verbal and written communication
  • Southern Sotho, Verbal and written communication

Timeline

Receptionist

Minopex Operations
06.2023 - Current

Invoice Clerk /Customer Service Administrator

Magetz Electrical
02.2023 - 06.2023

Temp Receptionist

Schauenburg Systems
07.2022 - 01.2023

Office Assistant

CSM Manufacturing
01.2011 - 01.2015

Receptioinist/HR Administrative Assistant

Vancut Diamond works
01.2009 - 02.2015

Certificate In Personnel Management - Human Resources Management

Alexandra Business College

National Diploma - Human Resource Management

Witwatersrand Technikon

Matric - Commerce

Prudence High School

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