Sipho Shembe

CAREER SUMMARY Company Name Period Job Title The Workforce Group March 2025 - Current Operations Manager The Workforce Group August 2024 - February 2025 Site Supervisor LATITA Jan 2022 - Dec 2023 Client Service Manager BT COMMUNICATION SERVICES April 2017 - 31 July 2020 Corporate Technical/Service Del Manager INTERNET SOLUTIONS March 2010 - March 2017 Service Operations Manager Network Engineer HUAWEI TECHNOLOGIES November 2008 - April 2009 (Contract) Core Network Engineer MTN July 2007 - June 2008 (Contract) Systems Support Engineer SIEMENS January 2007 - June 2007 (Contract) Consultant

• ID Number: 790805 5845 082
• ID Number: 790805 5845 082
• Gender: Male
• Nationality: South African

• ITIL Foundation v3
• A+
• N+

• Workforce Staffing, 2024-03-01, Current, Operations Manager, Leading and mentoring a diverse team of recruiters, driving excellence across various occupations, Leveraging recent on-the-desk experience to ensure effective candidate matching and successful placements, Developing and implementing innovative recruitment strategies, staying ahead of industry and organizational trends, Driving process improvements and operational efficiencies, ensuring timely and high-quality delivery, Fostering strong client relationships to secure repeat business and sustained growth, Analysing market trends and adapting strategies to maintain a competitive edge, Creating and implementing targeted sourcing strategies to attract top talent for management and critical skill roles, aligned with the employer brand, Collaborating with business leaders to understand organizational goals and talent needs, Conducting market research to stay informed on industry trends and talent landscapes, Guiding and supporting a team of recruiters, ensuring successful execution of recruitment strategies, Cultivating a high-performance team culture focused on continuous improvement and professional development, Managing end-to-end recruitment for management, scarce, and critical roles, including sourcing, assessment, interviews, and offer negotiation, Building and maintaining a strong network of candidates through social media, professional networks, and industry events, Strengthening relationships with internal stakeholders to ensure alignment with business objectives and talent requirements
• Workforce Staffing, 2024-08-01, 2025-02-28, Site Supervisor, Overseeing all activity of the charcoal producing plant, Observing and analysing overall efficacy of the plant and ensuring things are moving smoothly, Maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities, Accomplishing staff job results by coaching, counselling, and disciplining employees, Assessing and managing safety hazards on the site, Managing and instructing the site workers, setting goals for the team, and seeing projects through to completion, Ensuring that the correct headcount is maintained on the site according to the specified site requirements, Maintaining site procedures, Ensuring that the correct paperwork is signed and maintained for all assignees, Ensuring that all requirements as stipulated by the Company are adhered to when submitting timesheets and supporting documents for payments, Managing the issuing and control of PPE, Managing injuries on duty, Assisting the client production in running the plant and ensuring high-quality production
• Latita, 2022-01-01, 2023-12-31, Client Service Manager, Generation and transmission/delivery of reports in accordance with clients' requirements, Assigning staff to the client for seasonal work, Managing the issuing and control of PPE, Development of procedures and ensuring adherence thereto, Ensuring the accurate and timely processing of Corporate Actions ensuring customer service is timely, accurate, of the highest standard and within the parameters of agreed to SLA's, Following up with customers to identify areas of improvement on a one-on-one basis and through online customer satisfaction surveys, Delivering face-to-face as well as online client support, as and when required, whichever appropriate, Escalating, where necessary, to the management teams to ensure customer business requirements and priorities are understood and delivered upon
• BT Communications, 2017-04-01, 2020-07-31, Corporate Technical Service Manager, Manage the touchpoints between these process areas, including coordination between teams, all communication channels both internally and externally to customers, Act as the custodian of the customer relationship during interaction with these process areas, Compile and disseminate the required collateral per process area, Assist the relevant stakeholders with analysing the customer's network demand, capacity utilization and service performance, Make recommendations on optimizing where appropriate, based on statistical analysis and forward planning, Own and always manage feedback to the customer, Support and administration of Network environments in line with IT security policy, Interact with and coordinate between all support teams internal within ISP, and external within the customer, Assist the relevant stakeholders with analysing the customer's network demand, capacity utilization and service performance, Coordinate and manage all technical conference calls, analysis sessions, and post-incident reviews for P1 Escalations' and between engineers, 3rd Party Vendor support teams and customer support teams, Act as the ISP service representative to the customer on all operational issues regarding the assigned portfolio, Interact with and coordinate between all support teams internal within ISP, and external within the customer, Ensure that SLA's are understood and adhered to, noting areas of improvement or concern, Record agenda's and minutes of meetings regarding technical investigations throughout the escalation lifecycle, Focus on driving down P1 calls and expediting support to improve MTTR per incident, Ensure that customer and personal notification profiles are kept up to date at all times
• INTERNET SOLUTIONS, 2013-09-01, 2017-04-30, Service Operations Manager, The Service Operations Manager acts as a custodian of relationships both internally and externally with and between customer support teams and vendors, Coordinate a Monthly Operational Summary Report which includes a network Capacity Analysis Summary, A review of outstanding and implemented changes and their net effect on the customer's 'servicescape', An analysis of recurring incidents and a summary of outstanding problems and their respective resolution status, A summary of all escalations for the month and their associated resolution/s, A summary of applicable SLA metrics and performance statistics, Produce AD HOC Reports dealing with operational issues which could include Incident Reports sequence of events, Run in parallel with the documented Escalation Process, Own escalations pre-, during, and post-incident, ensuring regular and timely feedback is provided to the client throughout the lifecycle of the escalation, Act as the ISP service representative to the customer on all operational issues regarding the assigned portfolio, Interact with and coordinate between all support teams internal within ISP, and external within the customer, Ensure that SLA's are understood and adhered to, noting areas of improvement or concern, Record agenda's and minutes of meetings regarding technical investigations throughout the escalation lifecycle, Focus on driving down P1 calls and expediting support to improve MTTR per incident, Ensure that customer and personal notification profiles are kept up to date at all times
• INTERNET SOLUTIONS, 2010-03-01, 2013-08-31, Network Engineer, Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards, The design and implementation of new solutions and improving resilience of the current environment, Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization, Undertaking data network fault investigations in local and wide area environments, using information from multiple sources, Securing network systems by establishing and enforcing policies, and defining and monitoring access, The support and administration of firewall environments in line with IT security policy, Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations, Reporting network operational status by gathering and prioritizing information and managing projects, Upgrading data network equipment to the latest stable firmware releases, The configuration of routing and switching equipment, The configuration of hosted IP voice services, The basic configuration of firewalls, Remote support of on-site engineers and end users/customers during installation, Remote troubleshooting and fault finding if issues occur upon initial installation, Capacity management and audit of IP addressing and hosted devices within data centres, Liaising with project management teams, third-line engineers and service desk engineers on a regular basis, Speaking with customers via email and phone for initial requirement capture
• HUAWEI TECHNOLOGIES, 2008-11-01, 2009-04-30, Core Network Engineer, Responsible for the following: New Core Network sites installations and commissioning (Media gateways and MSC), Core network maintenance and troubleshooting, Core network expansion and general switching troubleshooting, Software upgrades on the existing Core Network components
• MTN, 2007-07-01, 2008-06-30, Systems Support Engineer, Provide high quality level support of the department's applications to MTN corporate, MTN Group as well as to MTN International Customers, Installation of Stats reporting system nationally and internationally, report creation using SQL based on Oracle databases, Performing the backend on platform for system, Giving support on the stats collecting system and configuration on the nodes where stats will be generated from, Create reports, Looking after the processes that run the stats reporting System, Maintaining the system thus making sure that it is always up and running
• SIEMENS, 2007-01-01, 2007-06-30, Consultant, Work for the test centre for Siemens Telecommunications products, Support the LAN, to install Siemens network applications, installs Siemens databases, to configure these machines, The setup is like this, there are telecommunications switches which are accessed remotely via a signaling unit SS7 from anywhere in the building, Configure on the router, SS7 signaling link and also on the terminals to make such a connection possible and to give support thereafter
• SRS, 2006-07-01, 2006-11-30, Operations Manager, Help pitch for a tender for customer data collection, Manage field work, managing budgets for the field, managing field workers and other assets, Hold Status report meetings with the customer on behalf of the company
• INTERNET SOLUTIONS, 2005-01-01, 2006-06-30, Support Engineer, Responsible for ensuring enough space on racks for hosting solutions, Looking after equipment like spare routers and cables, Preparing network ports and patches on switches complying with internal LAN layout, Monitoring air conditioners in the hosting environment resolving logged tickets for Data Centre Access, Giving network support to the customers, troubleshooting Telco-carrier related problems from the IS core router up to Ethernet interface on the customer site
• EGOLI GAS - AUCKLANDPARK, 2004-01-01, 2004-12-31, Conversation Clerk, Helping clients on the phone and physically going on site for inspections on gas equipment, Collection of contracts as well as updating the Access Database
• SIEMENS, 2003-01-01, 2003-12-31, GSM Technician Trainee, Received advanced telecoms training including installations and commissioning of Siemens Telecommunication radio equipment, Site preparations, fault finding and maintenance

• Sipho.cebo@gmail.com
• Vryheid.ignite2@workforcestaffing.co.za