Bonginkosi Dlulisa

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

APPLICATION DETAILS:

Position Wanted: Operations Manager/Technical Manager/Technical Training Manager Years’ Experience: 20+ Career Level: Senior Preferred Areas: Pretoria / Johannesburg / Durban Transport: Own Notice Period: 1 Months' Notice

SUMMARY OF EXPERIENCE RELEVANT TO POSITION APPLYING FOR:

Managing Service Centre which comprises of Repairs, Staging, Warehouse and Stores. Mentoring & Coaching Team members which I'm passionate about. Managing customer's service level agreements(SLA). Ensuring that Goals are met using the key perfomance indicators. Handling Technical Queries. Tools and Stock Control. Sourcing and Ordering Components. Compiling Weekly and Monthly Reports on workflow and managing AX & SYSPRO ERP System for the department.

CAREER OBJECTIVES: I am looking forward to working in a good environment of a stable company that will offer opportunities of growth and platform to showcase one's talents and skills.

PERSONAL ATTRIBUTES / ACHIEVEMENTS: Personal Attributes: Team player, Reliable, Trustworthy, Fast learner, Smart worker and Good communicator.

ACHIEVEMENTS:

At Altron Fintech, I changed the Repair system process flow from quoting before doing actual repair on POS devices to quoting once the repair is done on devices. That way avoiding incurring cost from the secondary faults that may occur which was costing company thousands of rands. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion.

Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

• Saved the company approximately R200 000 per annum by introducing a quality system and improving repair process on POS devices.
• Promoted to Operations Manager after 3 years with the company.
• Supervised team of 33 staff members.
• Collaborated with team of 5 in the development of Zoho device tracking system.