Sipho Mabaso
Service Engineer
322 Letsatsi Street Naledi Ext2 P.O Kwa-Xuma Soweto , Johannesburg ,Gauteng
Summary
Energetic Field Service Engineer with 9-year background performing printer repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Field Service Engineer
Altron BDS
Johannesburg
03.2018 - Current
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Facilitated communication between office personnel, subcontractors and customers.
- Servicing Different OSG office Printers Color and Black and white printers
- Maintenance of existing printers helping users with printer queries. customer Service.
- Updating firmware’s and making sure the printers are working fine and clean at all times after servicing them.
- Driving to clients in different places and repair copier machines
- Installations of new MFP devices. Setting up users, setting up Xerox standard accounting.
- Secure printing, installing drivers, scan to email, scan to cloud and giving users training
Software Analyst
Altron Document Solutions
Johannesburg
08.2015 - 09.2017
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Installing printer drivers and providing Xerox software support.
- Configuring scan to email, network scanning, workflow scanning.
- Setup Xerox standard accounting and updating firmware.
- Provide users with training on newly installed printers.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Feild Technician
Smart Office Connexions
Johannesburg
04.2014 - 08.2015
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Collaborated with other field technicians to resolve complex technical issues.
- Wrote and revised maintenance procedures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Assemble and setup new printers and service them.
Education
Microsoft Certified IT Professional - Information Technolog
Boston College
Pretoria 02.2010 - 12.2013
Comptia A+ - Information Technology
Boston College
Pretoria, Gauteng 02.2013 - 12.2013
Skills
Computer software repair
undefinedCertification
Cloud Computing
Timeline
Cloud Computing
02-2023
TestPrep ITIL 4 Foundation
08-2022
Field Service Engineer
Altron BDS
03.2018 - Current
Software Analyst
Altron Document Solutions
08.2015 - 09.2017
Feild Technician
Smart Office Connexions
04.2014 - 08.2015
Comptia A+ 801 and 802
12-2013
Comptia A+ - Information Technology
Boston College
02.2013 - 12.2013
MCSA 2008
04-2012
Active Directory 2008
07-2011
Computer Clerk
12-2010
Microsoft Certified IT Professional - Information Technolog
Boston College
02.2010 - 12.2013
Matric Certificate
12-2008
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