Kulani Mathebula
Field Service Engineer
Johannesburg
Summary
Energetic Field Service Engineer with 10-year background performing Medical equipment planned maintenance, repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
Philips
09.2021 - Current
- Provide on-site technical support to hospitals and clinics for Philips medical equipment.
- Work on both Ultrasound and Patient Monitoring systems, making sure they stay in good working condition.
- Carry out planned maintenance and fix equipment when it breaks down so that doctors and nurses can use it safely.
- Use ServiceMax every day to manage work orders, plan visits, and stay in touch with the Customer Care Centre.
- Do ESD (electrostatic discharge) safety tests and keep detailed service records for quality and compliance.
- Act as a technical point of contact for customers during visits, making sure equipment works well and that customers are satisfied.
Clinical Technician
Mediclinic Morningside Hospital
12.2016 - 08.2021
- Supported safe and reliable use of medical equipment across ICU, theatres, radiology, maternity, and general wards.
- Carried out planned maintenance and repairs on life-support and monitoring equipment such as ventilators, patient monitors, infusion pumps, and defibrillators. Also serviced X-ray systems in Cath Lab and theatres, performing monthly checks and quarterly quantum testing on those systems.
- Performed electrical safety tests, calibration, and functional checks using test equipment (e.g., Fluke ESA620, vital signs simulators, defibrillator analyzers).
- Responded quickly to urgent fault reports to reduce downtime and keep patients safe.
- Kept accurate records of all service activities and compliance logs using a CMMS system.
- Worked closely with doctors, nurses, and technical teams to ensure equipment met clinical and safety standards.
- Coordinated with external service providers and OEMs (Philips, GE, Siemens) for specialized service and spare parts.
Clinical Equipment Technician Assistant
Netcare Unitas Hospital
08.2015 - 11.2016
- Looked after a wide range of medical equipment across the hospital, including ICU, operating theatres, wards, radiology, and maternity.
- Provided first-line maintenance by responding quickly to urgent equipment faults, carrying out initial troubleshooting and repairs to keep devices running and minimize downtime so clinical teams could focus on patient care.
- Performed routine morning and checks on life-support, monitoring, and diagnostic equipment to make sure it stayed safe, reliable, and ready for use.
- Helped install and set up new medical devices, made sure they were tested and working properly, and supported staff during training and handover.
- Kept accurate service records and compliance logs in the hospital’s CMMS system, ensuring traceability and meeting audit and safety standards.
- Worked closely with nurses, doctors, and department managers to make sure the equipment met their needs and complied with hospital and regulatory requirements.
- Coordinated with external service providers and equipment manufacturers (such as Philips, GE, Zeiss, and Siemens) for specialist repairs, software updates, and spare parts.
- Assisted with moving, decommissioning, or replacing old equipment as part of upgrades or hospital projects.
Education
Advanced Diploma - Computer Systems Engineering
Tshwane University Of Technology
Soshanguve, South Africa 04.2001 -
National Diploma - Electrical Engineering
Tshwane University Of Technology
Pretoria, South Africa 04.2001 -
Skills
On-site support
Service documentation
Customer service
Technical support
Troubleshooting and repair
Computer software repair
Remote support
Equipment installation and repair
Software installation
Systems analysis
Schematic reading
Electrical engineering
Timeline
Field Service Engineer
Philips
09.2021 - Current
Clinical Technician
Mediclinic Morningside Hospital
12.2016 - 08.2021
Clinical Equipment Technician Assistant
Netcare Unitas Hospital
08.2015 - 11.2016
Advanced Diploma - Computer Systems Engineering
Tshwane University Of Technology
04.2001 -
National Diploma - Electrical Engineering
Tshwane University Of Technology
04.2001 -