Galileo
Siphiwe Voolo
Travel Consultant
Edenvale
Summary
Proven expertise in travel industry knowledge and exceptional customer service, demonstrated through streamlined booking processes at Tourvest Travel Services, enhancing employee satisfaction. Skilled in ticketing system expertise and adept at complaint handling, excel in both team and individual settings, driving efficiency and staying ahead of travel trends.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Junior Ticketing Consultant
Serendipity Tours
Midrand
06.2018 - 03.2020
- Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
- Airlines ticketing (issue tickets, online check ins of if preferred by clients.
- Maintained strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
- Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
- Developed strong industry knowledge, staying updated on latest trends and offering informed recommendations to clients.
Corporate Travel Consultant
Tourvest Travel Services
Midrand
01.2018 - 04.2018
- Enhanced Tourvest employees (CEO, managers, supervisors and all general staff) satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Airline ticketing and reservations
- Issue tickets on GDS (Gallelio)
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Evaluated competitor offerings to identify potential areas for differentiation and enhancement within company's service portfolio.
- Airline check-in on times of their preference
Education
No Degree - Certificate of Amadeus
Development Training Strategies
Bedfordview, South Africa 04.2001 -
Certificate - Galileo Reservations Course
Travelport
Melrose, Johannesburg 11.2017 - 11.2024
Associate Degree - Travel And Tourism
Limkokwing University of Creative Technology
Maseru, Lesotho 07.2009 - 10.2012
Skills
Travel industry knowledge
excellent customer service
Complaint Handling
Ticketing system expertise
Reservation Management
Working as a team and individually
Able to think on my feet
Software
Amadeus
Additional Information
- REFERENCES
1. Name; Mrs Louise Kritzinger
Occupation; General manager (rebates, wwtb, travel.coza)
Contact Number: 011 790 0000
2. Name; Mr Donovan Moodley
Occupation; General Manager (Serendipity Tours)
Contact number: 011 615 9780
Timeline
Junior Ticketing Consultant
Serendipity Tours
06.2018 - 03.2020
Corporate Travel Consultant
Tourvest Travel Services
01.2018 - 04.2018
Certificate - Galileo Reservations Course
Travelport
11.2017 - 11.2024
Associate Degree - Travel And Tourism
Limkokwing University of Creative Technology
07.2009 - 10.2012
No Degree - Certificate of Amadeus
Development Training Strategies
04.2001 -
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