Dynamic administration clerk with a proven track record at Nal’uxolo Primary School, excelling in record keeping and customer communication. Managing Copier machines and all mailings including scanning.Enhanced operational efficiency through strategic planning and meticulous data management, resulting in improved customer satisfaction. Proficient in advanced software tools, I foster collaboration and support team success with exceptional interpersonal skills.
Hi, I’m
Siphe Mhlatywa
Administration Clerk
Rustenburg
Summary
Overview
8
years of professional experience
Work History
Nal’uxolo Primary School
Administration Clerk
12.2018 - Current
Job overview
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Scheduled appointments and managed calendars for staff members.
- Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
- Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Typed, formatted and edited professional correspondence.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Managed efficient processing of more than Number documents per month in high-volume Type environment.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Led training sessions for new hires in administrative roles, fostering a supportive learning environment that encouraged skill development.
- Enhanced communication within the department by establishing a centralized email system.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
3@1 Ethernet Cafe
Shop Assistant
02.2017 - 11.2018
Job overview
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Sound knowledge of MS package (Ms Word, Exc, Google, publisher and power point)
Education
Walter Sisulu University Butterworth
ND:Office Management And Technology from Administration
05.2017
University Overview
Skills
Record Keeping
Timeline
Administration Clerk
Nal’uxolo Primary School
12.2018 - Current
Shop Assistant
3@1 Ethernet Cafe
02.2017 - 11.2018
Walter Sisulu University
ND:Office Management And Technology from Administration
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