SINOXOLO MAVENGANE
Uitenhage,EC
Summary
Positive, adaptable individual with knack for solving complex technical issues and providing exceptional customer service. Possesses foundational knowledge in computer systems and networking, coupled with troubleshooting and problem-solving abilities. Committed to optimizing customer satisfaction and operational efficiency through innovative solutions. Hold a code B driving license and willing to relocate.
Overview
7
7
years of professional experience
Work History
JUNIOR CUSTOMER ENGINEER
BCX
12.2023 - Current
- Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Answered calls and emails at help desk to assist VW and Audi dealerships with company systems (ODIS, ElsaPro, iPartner, SWP, SAGA, etc) all over South Africa including Sub-Sahara.
YES TRAINEE (IT DEPARTMENT)
VOLKSWAGEN GROUP AFRICA
07.2023 - 11.2023
- Worked closely with supervisors and coworkers and asked appropriate questions.
- Provided technical support to users.
- Configured brand new devices.
- Migrated user data from old device to new device, using pc migration tool.
- Assisted users remotely via SCCM.
- Configured and updated software applications.
- Learned new materials, processes, and programs quickly.
- Scheduled migration, return and collection of migrated devices.
DATA CAPTURER
AQUITY INNOVATIONS
09.2021 - 06.2022
- Ensured accurate daily electronic data capturing.
- Maintained and updated all relevant TB registers.
- Generated daily, weekly and monthly reporting of data for reporting.
- Captured using Tier.Net.
- Obtained scanned records and uploaded into database.
- Checked data captured against source documents, investigate and flag any concerns with data source documents.
- Maintained strict confidentiality while handling sensitive client information and records.
DATA CAPTURER /OFFICE ADMINISTRATOR
TB/HIV CARE
11.2019 - 09.2021
- Maintained filing system on all-important data communication.
- Captured daily data.
- Corrected data entry errors to prevent duplication or data degradation.
- Render general clerical support services.
- Liaise with internal and external stakeholders in relation to procurement of goods and services.
- Ensure the distribution of assets and equipment.
- Captured data using Tier.Net / DHIS / Orbit.
- Maintained strict confidentiality while handling sensitive client information and records.
SYNCH ICT TECHNICIAN
TB/HIV CARE
07.2019 - 09.2019
- Implemented Synchronized National Communication in Health (SyNCH) system in different facilities around OR Tambo District.
- Install and configure equipment (computers, routers, etc).
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
ICT INTERN
DEPARTMENT OF TRANSPORT
06.2018 - 06.2019
- Provided first- and second-line support for all staff in the Department.
- Installed and configured hardware and software components to ensure usability.
- Supported Transversal Systems (BAS, LOGIS, PERSAL).
- Troubleshoot hardware and software issues.
- Upgrading entire system to enable compatible software on all components.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Technology - Information Technology - Software Development
Nelson Mandela University
Port Elizabeth, South Africa01.2018
National Diploma - Information Technology - Software Development
Nelson Mandela University
Port Elizabeth, South Africa01.2016
Higher Certificate - Information Technology - User Support Services
Nelson Mandela University
Port Elizabeth, South Africa01.2014
National Senior Certificate - Grade 12
Strelitzia High School
Uitenhage, South Africa01.2012
Skills
- Remote support
- Customer support
- Software installation
- Time management
- Team collaboration
- Attention to detail
- Accuracy and precision
- Deadline oriented
- Data entry expertise
- Numeric data entry
- Backup solutions
- Hardware installation
Languages
English
Upper intermediate (B2)
Xhosa
Upper intermediate (B2)
Additional Information
- Zama Gcukumana – Supervisor at BCX, 076 730 3874
- Rayleen Page - Supervisor at Volkswagen Group Africa, 060 975 0777
- Ndileka Qwane – Professional Nurse at TB/HIV CARE, 081 704 9751
Timeline
JUNIOR CUSTOMER ENGINEER
BCX
12.2023 - Current
YES TRAINEE (IT DEPARTMENT)
VOLKSWAGEN GROUP AFRICA
07.2023 - 11.2023
DATA CAPTURER
AQUITY INNOVATIONS
09.2021 - 06.2022
DATA CAPTURER /OFFICE ADMINISTRATOR
TB/HIV CARE
11.2019 - 09.2021
SYNCH ICT TECHNICIAN
TB/HIV CARE
07.2019 - 09.2019
ICT INTERN
DEPARTMENT OF TRANSPORT
06.2018 - 06.2019
Bachelor of Technology - Information Technology - Software Development
Nelson Mandela University
National Diploma - Information Technology - Software Development
Nelson Mandela University
Higher Certificate - Information Technology - User Support Services
Nelson Mandela University
National Senior Certificate - Grade 12
Strelitzia High School
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