Conrad Van den berg
IT Support Engineer
Pretoria
Summary
I am a dedicated and hardworking individual with a proven track record of being trustworthy and reliable. I am a fast learner and thrive in both team environments and working independently. I am committed to continuous self-improvement and always deliver on my commitments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Junior Support Engineer
Network Alliance
09.2024 - Current
- Developed tailored solutions for clients, leading to improved system functionality and user satisfaction.
- Contributed to the continuous improvement of support services by participating in regular team meetings and sharing best practices.
- Assisted in onboarding new hires, ensuring a smooth transition into the support team environment.
- Managed multiple high-priority tickets simultaneously while consistently meeting resolution deadlines.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
IT Support Engineer
Mezobyte
10.2023 - 09.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Enhanced network performance by designing and implementing VoIP solutions for various clients.
- Building a VoIP buzzer to connect to 3CX.
Coach
Body20
01.2022 - 01.2023
- Admin
- Training
- Web-side building
- Facebook ads
- Social media management
Student work
AH Forgings
01.2021 - 03.2021
- Admin
- Collecting data in induction process
- Labor related responsibilities eg
- Engravement of parts
- Technical assistance
Student work
Aveng/Griniker LTA
12.2019 - 01.2020
- New Road signs responsibilities
- Admin
Education
Cyber Security - Cyber Security
Sol-Tech
Pretoria 01.2023 - Current
BENG - Civil
University of Pretoria
Pretoria 01.2016 - 01.2021
Skills
Remote support
Software installation
Ticket management
Customer support
Telecom infrastructure
IP telephony
Cloud-based VoIP
Certification
A+: Comptia
Personal Information
- Age: 28
- Date of Birth: 01/23/97
- Driving License: B
Caravailable
True
Timeline
Junior Support Engineer
Network Alliance
09.2024 - Current
CompTIA CySA
12-2023
IT Support Engineer
Mezobyte
10.2023 - 09.2024
CompTIA Data+
08-2023
Security +: Comptia
06-2023
Network +: Comptia
04-2023
A+: Comptia
03-2023
Cyber Security - Cyber Security
Sol-Tech
01.2023 - Current
Coach
Body20
01.2022 - 01.2023
Student work
AH Forgings
01.2021 - 03.2021
Student work
Aveng/Griniker LTA
12.2019 - 01.2020
BENG - Civil
University of Pretoria
01.2016 - 01.2021
Similar Profiles
Eunice BankoleEunice Bankole
Patient Recruitment Coordinator (Clinical Trials) at Alliance Clinical NetworkPatient Recruitment Coordinator (Clinical Trials) at Alliance Clinical Network
Vivian CeronVivian Ceron
Assistant Clinical Research Coordinator at Alliance Clinical NetworkAssistant Clinical Research Coordinator at Alliance Clinical Network
Renee PerryRenee Perry
Clinical Research Coordinator at Alliance Clinical NetworkClinical Research Coordinator at Alliance Clinical Network
THEMBINKOSI VINCENT MDLULITHEMBINKOSI VINCENT MDLULI
Constable at South African Police ServiceConstable at South African Police Service
Carlos MaveyaCarlos Maveya
Full Stack Developer Intern at BentschFull Stack Developer Intern at Bentsch