SINENHLANHLA NOVELA
Johannesburg
Summary
I am seeking for employment in a company where I can grow professionally and personally.I have 1year5 months experience in customer service and this opportunity helped me to grow my skills .I am self motivated , reliable and hard working person I am adaptable to all challenging situations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer service Team member
Keywest krugersdorp
02.2023 - 06.2025
- Maintaining food-safety standards.
- Maintaining a clean, safe and dining environment.
- Maintain an accurate balanced cash till by following all cash handling procedures.
- Answered customer inquiries via phone, email, and chat.
- Developed strategies to increase customer loyalty.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection and ordering processes.
- Provided information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers of sales and promotions.
- Assisted with training new employees in customer service protocols.
- Greeted customers and provided prompt, courteous service.
- Coordinated shipping orders accurately and promptly.
- Built relationships with customers through friendly conversations.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Education
Hospitality and catering practical N6 -
Western college
01.2022
Matric /Grade12 -
Driekoppies combined school
01.2018
Higher Certificate - Marketing
Unisa
University Of South Africa Skills
- Problem solving
- Time management
- Team work
- Attention to detail
- Interpersonal skill
- Customer service
- Skills management
- Decision making
- Communication skills
- Organization
- Microsoft office
- Food preparation
- Complaint handling
- Money handling
- Service upselling
References
Keywest Kfc Tertiary Lecture, +27 870550793, +27 72 932 6008
Languages
English
First Language
Siswati
Proficient
C2
Venda
Upper Intermediate
B2
Tswana
Upper Intermediate
B2
Timeline
Customer service Team member
Keywest krugersdorp
02.2023 - 06.2025
Hospitality and catering practical N6 -
Western college
Matric /Grade12 -
Driekoppies combined school
Higher Certificate - Marketing
Unisa