Mmetsa Sylvia Moabelo
Human Resource Management
johannesburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Encompasses strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer Service Team Member
11.2021 - Current
- Ensured great customer service while achieving +_90% ticket average daily
- Handled customer queries on services and products
- Maintained up to date knowledge of products and services
Operations Assistant
03.2021 - 06.2021
- Worked on at least 3 different companies’ payroll systems a day to extract data and perform ETI calculations
- I have compiled at least two reports for two companies daily based on the calculations
- Communicated with SARS telephonically on behalf of clients to get their ETI claims processed within SLA
Registrations and licensing /lab coordinator
03.2020 - 02.2021
- Answered 15+ queries telephonically and via emails per day
- Processed +-25 registrations and licensing renewals including new applications monthly
Data analyst
02.2019 - 02.2020
- Managed data from two different systems and ensured accuracy
- Helped the IT security team to give employees and clients access to logon to the system and answered queries on system access
Human Resource Graduate
02.2018 - 01.2019
- Administered employee benefits (retirement fund applications, medical aid applications, maternity leave applications, injury on duty applications and death benefits applications)
- Assisted recruitment team with CV screening, sending communications to applicants and filing documents
Education
BCom Hons - Human Resources management
University of Limpopo
Certificate in Thought Leadership - undefined
Thabo Mbeki African Leadership Institute (TMALI)
Skills
Communication (verbal and written)
Problem Solving
Telephone etiquette
Time Management
Decision Making
Creativity
Excel reports
Team Oriented
Customer Service
Cash Handling
Customer inquiries
Customer Complaint Resolution
Awards
- 11/01/20, YES Program, Project Management
- 03/01/23, Imsimbi, Fast Food Services
Certification
Food services
Timeline
Food services
01-2023
Customer Service Team Member
11.2021 - Current
Operations Assistant
03.2021 - 06.2021
Registrations and licensing /lab coordinator
03.2020 - 02.2021
Data analyst
02.2019 - 02.2020
Human Resource Graduate
02.2018 - 01.2019
Certificate in Thought Leadership - undefined
Thabo Mbeki African Leadership Institute (TMALI)
BCom Hons - Human Resources management
University of Limpopo
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