Sinenhlanhla Mathonsi

• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Implemented data-driven decision making to inform business strategies and drive operational excellence.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Prepared documents for internal and external audits.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.
• Provided leadership for continual management and employee training initiatives.
• Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
• Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
• Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
• Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
• Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
• Allocated resources to planned programs according to business objectives.
• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
• Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
• Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.

Contact Person : Aldrin Luthuli ( Reporting Manager HOO ) -084 407 6012

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance
• Prepared Monthly budgets with controls to prevent overages
• Increased profit by streamlining operations
• Spearheaded department training to enhance employee performance and boost employee productivity
• Reviewed operations reports to understand numbers and trends
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines

Contact person: Ariff Haniff ( Reporting Manager from 2018 to 2023) – 084 531 7869

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Maintained energy and enthusiasm in fast-paced environment
• Participated in team-building activities to enhance working relationships
• Carried out day-to-day duties accurately and efficiently
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Identified issues, analyzed information and provided solutions to problems
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Carried out day-to-day duties accurately and efficiently
• Maintained excellent attendance record, consistently arriving to work on time
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Contact person- Nkosinathi Musunse (Team manager) -073 077 3606

• Maintained clean sales floor and straightened and faced merchandise
• Worked with loss prevention in monitoring shopper behavior
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Contact Person – Zanele Magwaza (senior Collogue) -068 090 0292