SEBATI DANIEL MOLAOA
Daniel
Port Elizabeth,EC
Summary
To apply my restaurant expertise and customer-focused approach as Floor Manager, solving problems with efficiency and ensuring every guest leaves satisfied.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager
Cubana
08.2023 - Current
- Oversee day-to-day restaurant operations for efficiency and exceptional customer service.
- Manage staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
- Develop problem-solving and conflict-resolution tactics to address customer concerns effectively.
Operations Manager
IZA Restaurant
01.2023 - 05.2026
- Streamlined operational processes to enhance service efficiency and reduce wait times.
- Coordinated staff schedules to optimize workforce allocation during peak hours.
- Implemented inventory management systems to minimize waste and control costs.
- Developed training programs for new employees, improving onboarding effectiveness.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Analyzed customer feedback to identify areas for service improvement and menu enhancement.
- Fostered teamwork by leading regular staff meetings focused on performance goals and best practices.
- Collaborated with suppliers to negotiate better pricing terms, enhancing overall profitability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Senior Operations Manager
Cubana Latino Caffe Midrand
02.2019 - 07.2021
- Oversaw day-to-day restaurant operations for efficiency and exceptional customer service.
- Managed staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
- Developed problem-solving and conflict-resolution tactics to address customer concerns effectively.
Senior Operations Manager
Cubana
07.2013 - 01.2019
- Oversaw day-to-day restaurant operations for efficiency and exceptional customer service.
- Managed staff schedules, orders, and inventory, demonstrating leadership and organizational skills.
- Developed problem-solving and conflict-resolution tactics to address customer concerns effectively.
Front House Manager
Cubana Latino Caffe
03.2007 - 06.2013
- Managed full lifecycle of a cutting-edge automation project, meeting all milestones.
- Conducted feasibility studies and risk assessments, mitigating potential project risks.
- Collaborated with clients, leading to a 25% increase in customer satisfaction.
Education
High School Senior Certificate - undefined
Gorongwe High School
01.1996
Skills
Operations management
Productivity improvement
KPI reporting
Strategic planning
Operational excellence
Cost reduction
Budget administration
Employee coaching
Safety management
Standard operating procedures
Cost control
Staff hiring
Operations oversight
Customer relations
Staff scheduling
Team leadership
Cost analysis and savings
Teamwork and collaboration
Delegation
Inventory management
Employee relations
Budget development
Staff training/development
Decision-making
Sales tracking
Customer service
Inventory control
Business management
Staff management
References
- Tim, McLaren, Manager, 083 353 9032, Cubana Latino Caffe, Bloemfontein
- Ronel Hewett, Former Director/Owner, 083 504 7909, Cubana Latino Caffe, Bloemfontein
- Cubana Port Elizabeth/ IZA Restuarant / 041 582 5282, ( Corné Brink )
ADDITIONAL INFORMATION
- Basic First Aid Training (Sentracon Safety and Security)
- Labour Net (Port Elizabeth)
Timeline
Senior Operations Manager
Cubana
08.2023 - Current
Operations Manager
IZA Restaurant
01.2023 - 05.2026
Senior Operations Manager
Cubana Latino Caffe Midrand
02.2019 - 07.2021
Senior Operations Manager
Cubana
07.2013 - 01.2019
Front House Manager
Cubana Latino Caffe
03.2007 - 06.2013
High School Senior Certificate - undefined
Gorongwe High School