Sindiswa Biyela
Newcastle
Overview
13
13
years of professional experience
Work History
Customer Service Consultant
Mtsinso Financial Solutions
Newcastle
08.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Nutrition Supplier
Mabhande Construction & Projects
Newcastle
06.2020 - 03.2023
- Reduced order processing time with effective communication between suppliers and internal departments.
- Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
- Optimized warehouse space utilization, resulting in improved storage capacity and reduced costs.
- Resolved logistical issues promptly to minimize disruption in the supply chain operations.
- Developed comprehensive reports on inventory levels, enabling better decision-making for replenishment needs.
Customer Service Representative
Old Mutual
Newcastle
01.2020 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bank Teller
Standard Bank Of South Africa
Newcastle
08.2012 - 09.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Cashier
Edgars Retail Group
Ixopo
10.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Electrical Engineering
Allison Courses
Online03.2023
Diploma - Occupational Health And Safety
Allison Courses
Online03.2023
NQF 5 - Game Design (Information Technology)
NIIT College
Pietermaritzburg, South Africa12.2012
Level N2 - Electrical Engineering
Umgungundlovu FET College
Pietermaritzburg, South Africa06.2011
High School Diploma -
Siyamukela High School
Newcastle12.2005
Skills
- Call center experience
- Complaint Handling
- Inventory Tracking
- Inbound Call Management
- Customer Acquisition
- Delivery monitoring
Timeline
Customer Service Consultant
Mtsinso Financial Solutions
08.2023 - Current
Nutrition Supplier
Mabhande Construction & Projects
06.2020 - 03.2023
Customer Service Representative
Old Mutual
01.2020 - 05.2020
Bank Teller
Standard Bank Of South Africa
08.2012 - 09.2019
Cashier
Edgars Retail Group
10.2011 - 05.2012
Diploma - Electrical Engineering
Allison Courses
Diploma - Occupational Health And Safety
Allison Courses
NQF 5 - Game Design (Information Technology)
NIIT College
Level N2 - Electrical Engineering
Umgungundlovu FET College
High School Diploma -
Siyamukela High School