Sindisiwe Mlambo
In- House Account Manager
Pinetown
Summary
Proven track record in elevating client satisfaction and expanding customer base at Lexis Nexis through expert account management and strategic sales execution. Skilled in client relationship building and upselling, I excel in teamwork and collaboration, driving significant enhancements in customer engagement and revenue growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
In- House Account Manager
Lexis Nexis
Durban
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Excellent communication skills, both verbal and written.
Sales Executive
Lexis Nexis UK
02.2015 - 07.2023
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Commerce - Supply Chain Management
Regent Business School
Durban 01.2023 - Current
High School Diploma -
Wiggins Secondary School
Durban 04.2001 -
Skills
Account Management
Teamwork and Collaboration
New account creation
Customer Service
Client Relationship Management
Client Relationship Building
Documentation And Reporting
Goals and performance
Customer Relationship Management (CRM)
Order Processing
Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
In- House Account Manager
Lexis Nexis
08.2023 - Current
Bachelor of Commerce - Supply Chain Management
Regent Business School
01.2023 - Current
Sales Executive
Lexis Nexis UK
02.2015 - 07.2023
High School Diploma -
Wiggins Secondary School
04.2001 -