Ricardo Rose

Responsibilities and task:

• Client Relationship Management: POC with client addressing an short / long term concerns addressing issue and building long lasting relationship
• Fully understanding clients needs & Identifying IT requirements to build / provide bespoke solutions aliening with there business goals.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Upskilling clients on Microsoft's latest features and releases to ensure they fully utilize the products they invest in, leading to streamlined processes and improved efficiency.
• Project coordination’s / management / Roll-out
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Management of partner relationship with 3rd party vendors ensuring we maximizing our partnership with them to materially beneficial relationship.

Additional Value added out of scope :

• The creation of internal and external processes, implemented company-wide, resulted in significant improvements in efficiency and turnaround times. This, in turn, led to increased profitability for the organization.
• Assist with implementation and creation of knowledge base.
• Creation and editing of the existing product rollout process allowed for better client engagement, resulting in improved user acceptance and reduced ticket volumes post-project. This process has since been adopted by account managers.

• Client supported UK. RS COMPONENTS & Synchrony Bank
• T2 Knowledge coach
• Training of new starters full on-boarding
• RDS T2 support on Printers / Network / Application support
• Dealing with escalation process of tickets with multiple of branches internal and external ensuring all parties are on the same page and driving the issue until completion
• Optimized PC performance through regular updates, patches, and system upgrades.

• Creating and implementing of new staff incentive and commission structures
• Tracking sales and setting new targets for staff
• Recruitment and dismissal of staff
• Upskill staff with sales techniques to sell new product lines
• Warehouse management when short staffed
• Building relationships with clients and suppliers

• Trained sales staff on product knowledge & sale techniques, worked closely with the buyers and key accounts to increase sales at Clicks, Dischem and Sportsmans Warehouse
• Resolved stock management issues by overseeing stock levels and making key decisions on stock control to ensure efficient inventory management.
• Provided forecasts for Hammer Nutrition and Aqua Sphere to maintain stock levels, ensuring timely inventory movement during the sales window, preventing unnecessary spending, and managing cash flow.
• Perform duties of buyer for both Hammer Nutrition and Aquasphere.
• Traveled to Johannesburg and KZN to manage and run Expo stands; properly equipping reps with optimum product knowledge while imparting effective sales techniques and best practices
• New Business Development – utilize product knowledge, market trends, industry/competitor knowledge to manage business opportunities
• Case study:
• Onboarded an independent store called Route 62 Cycles, did a nutritional talk for opening night, and worked closely with the owners of the store to increase sales by getting involved with local high schools; +- R160 000 business in 9 months
• Onboarded the Medicare group formerly Durbel (reps set up the meeting, I closed the deal)
• Interpersonal Skills - People Management: I am frequently approached by team members seeking support with both professional and personal matters. For example, I often offer guidance when they face challenges balancing work and personal life, ensuring they feel heard and supported.

• Built client relationships based on integrity and service
• Maintained established accounts and optimized account sales growth through product and market share expansion
• Assistant Manager - Store Manager (turn over R 800 000 - 1 million per year)
• Store Manager (top performing store in the country) responsible for managing staff/ shifts / working with head office to help create and execute plans in store
• Assistant Manager responsible for managing staff and shifts, problem-solving, making sure plans were executed correctly, and coming up with creative ideas to solve shortcomings when last minute changes were made
• Nutrition advisor responsible for cash up / banking large sums of money / reaching targets / communicating to people with a language barrier (a lot of international clients) / merchandising
• Established a strong customer service/selling culture in all assigned stores
• Conflict resolution - had to manage people from many different cultures and religions
• Found common grown between staff and ensured personal disputes didn't get in the way of staff completing their tasks and serving the customers
• Initiated innovative plans to help bring more feet and sales into the store, worked with external companies to bring in sales, Gyms, personal trainers, tourism companies (network external sales not part of my job description)
• Engaged in a meaningful dialogue with customers to determine underlying need and tie it to a product that help

• Managed staff, payed wages & Cash-up