Financial affairs
Sinazo Yvonne Mongo
Motor Wreck Administrator
Johannesburg,GP
Summary
Motor Wreck Administrator coordinates motor write-off claims from authorization through agreement of loss, stakeholder follow-up, and document collection. Manages broker, client, and financial institution communication to keep claims moving and service levels on target. Supports compliant claim resolution by tracking Natis documents, spare keys, and outstanding queries across departments.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Motor Wreck Administrator
Santam Insurance
11.2017 - Current
- Responsibilities: Authorization of claims and drafting agreement of loss for sign-off by either broker or client. Keeping the broker or client informed throughout the claim process. Co-ordinating collection of original Natis and the spare key from client and financial institute. Managing client relations and ensuring compliance with service level agreements. Handling all queries from assessors, financial institutions, client, brokers, and all other stakeholders.
- 01 November 2017 - present
Salvage Clerk
Santam Insurance
05.2016 - 01.2017
- Responsibilities: To ensure the change of ownership are done on the written off vehicles, the salvage cars are sold within reasonable timeframe. Building and maintaining meaningful relationships with Auction houses as well as licensing office. Identify ways to streamline processes. Keeping record of daily, weekly, and monthly stats of sold cars.
- 01 May 2016 - 2017
Motor assessor learner
Santam Insurance
03.2014 - 04.2015
- Responsibilities:
- Basic in panel beating
- Spray painting
- Dent removal
- Manual Quoting and Abuntex Quoting, commercial & personal lines
- 01 March 2014 – 30 April 2015
Education
Higher Certificate - Accounting Science
Unisa
Lusikisiki, South Africa03-2022
Matric -
Toli Senior Secondary School
Lusikisiki, South Africa12-2009
Bachelor in Accounting Science -
Unisa
Johannesburg, South Africa 04.2001 -
Skills
Claims proccessing
Documents verification
Salvage processing
Santam in house systems
Excel
MS Word
PowerPoint
Client communication
Negotiation skills
Accomplishments
I have been awarded Top perfomer in year 2023 & 2024
Interests
Timeline
Motor Wreck Administrator
Santam Insurance
11.2017 - Current
Salvage Clerk
Santam Insurance
05.2016 - 01.2017
Motor assessor learner
Santam Insurance
03.2014 - 04.2015
Bachelor in Accounting Science -
Unisa
04.2001 -
Higher Certificate - Accounting Science
Unisa
Matric -
Toli Senior Secondary School