NOBUHLE ZONDO
NON MOTOR CLAIMS ADMINISTRATOR
Tembisa,GP
Summary
Claims specialist with strong focus on resolving issues efficiently and delivering results. Adept at managing complex claims processes, analyzing data, and ensuring compliance with regulations. Known for excellent teamwork and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, consistently contributing to organizational success.
Overview
5
5
years of professional experience
2
2
Certifications
1
1
Language
Work History
Non-Motor Claims Administrator
CIB Insurance
12.2024 - Current
- Access claims, determine validity, and investigate claims.
- Answer phone calls, emails, and mail enquiries.
- Review billing, identify provider information and process claims.
- Keep accurate records of claim losses, and compensation files.
- Ensure that completed work meets governance and legislative requirements.
- Interact with clients courteously and provide exceptional customer service.
Customer Service Representative
Ison Xperiences
11.2021 - 11.2024
- Handle 90+ calls daily, including tasks such as signing up new customers, retrieving and updating customer data, presenting relevant product information, and processing service cancellations.
- Collect and enter source data, including customer names, addresses, and phone numbers, into customer service software.
- Transfer customers to appropriate departments as needed.
Customer Service Consultant
Altron Bytes People's Solutions
01.2021 - 10.2021
- Addressed and resolved customer issue in a timely and efficient manner.
- Maintained a positive, empathetic, and professional attitude toward customers always.
- Delivered both scripted and non-scripted messages to customers.
Education
Bachelor of Accounting Sciences - Financial Accounting
University of South Africa
01-2026
Higher Certificate in Accounting Sciences - undefined
University of South Africa
01.2024
Grade 12 - undefined
Thuto-Ke-Maatla Comprehensive School
01.2019
Skills
Microsoft office
Claims processing
Deadline oriented
Follow-up skills
Customer communication
Policy interpretation
Confidentiality
Teamwork
Problem-solving
Time management
MS office
Excellent communication
Certification
Class of Business Short-term insurance personal lines: Completed - 2025-10-07
PERSONAL ATTRIBUTES
- Creative thinker: Coming up with good ideas and solutions to problem solving.
- Approachable: Being able to work with different people.
- Efficient: Competent, capable, able to get results.
References
- Thulane, Ngwenya, Supervisor, 082 611 1009, Ison Xperiences
- Leplanka, Modiba, Team leader, 073 454 2474, Altron Bytes People's Solutions
- Nthabiseng, Sekhwela, Payroll Administrator, 011 455 5101, CIB Insurance
Timeline
Non-Motor Claims Administrator
CIB Insurance
12.2024 - Current
Customer Service Representative
Ison Xperiences
11.2021 - 11.2024
Customer Service Consultant
Altron Bytes People's Solutions
01.2021 - 10.2021
Higher Certificate in Accounting Sciences - undefined
University of South Africa
Grade 12 - undefined
Thuto-Ke-Maatla Comprehensive School
Bachelor of Accounting Sciences - Financial Accounting
University of South Africa