Simphiwe Lungelo Mhlongo
Area Manager
Empangeni
Summary
Dynamic Area Manager with a proven track record at Supercare Cleaning Service Group, excelling in relationship building and operations management. Enhanced customer satisfaction and team performance through strategic improvements and effective communication. Skilled in business development, consistently achieving targets while fostering a collaborative work environment.
Overview
21
21
years of professional experience
Work History
Area Manager
Supercare Cleaning Service Group PTY LTD
05.2019 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Branch Manager
Lewis Empangeni
10.2013 - 04.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assintant Manager
CTM Empangeni
08.2011 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Floor Manager
Game Stores(Massdicountres)
10.2004 - 07.2011
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 56 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Education
No Degree - Physics
Mgitshwa High School
Empangeni, South Africa 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Timeline
Area Manager
Supercare Cleaning Service Group PTY LTD
05.2019 - Current
Branch Manager
Lewis Empangeni
10.2013 - 04.2019
Assintant Manager
CTM Empangeni
08.2011 - 09.2013
Floor Manager
Game Stores(Massdicountres)
10.2004 - 07.2011
No Degree - Physics
Mgitshwa High School
04.2001 -