Michelle Linda Schoeman

• Relationship building management – building and maintaining partnerships with Key Account customers
• Collaboration and alignment with Key Customer Business strategy to achieve maximum distribution and availability for BIC’s range of products
• Negotiation management – trading term negotiations with new and existing customers
• Sales to customers, ensuring OIS Sales Growth versus budget expectation in both volume and value
• Negotiate and implement Key Account Promotional Grid by category in line with the marketing strategy
• Develop and implement Key Account Business Plans by category
• Gather and analyze market intelligence, market trends and competitor activity
• Provide customer demand forecasts to the manufacturing and supply chain team
• Conducting of quarterly business reviews
• Increase in market share across key category segments
• Analyze key customer profit and losses
• Ensure all promotions and deals comply and contribute to RGM strategy
• New product listings and range reviews and rationalization
• Negotiation and implementation of price increase / decrease
• Ensuring that customers orders are processed and booked for delivery by the customer service team
• Maintaining all master data records
• Manage business development fund as per negotiated promotional grid ensuring growth and ROI

• Relationship building management – building and maintaining partnerships with Key Account customers
• Negotiating and implementing of adhoc promotional activities to drive and increase brand awareness and sales
• Training, developing and management of merchandising partners on a daily basis
• Negotiating and implementing of key accounts promotional grid
• Product and sales forecasting for key accounts
• Development and implementing strategies for growth together with key account buyers
• Business, product and range reviews on a quarterly basis to summarize and track performance
• Master data and price management
• Organizing of participation at customer trade shows and exhibitions
• Regional sales performance reporting on global key accounts
• Management of business development fund to ensure ROI maintained

Bookkeeping duties

• Accounts receivable – collection of money owed and liaise with Financial Controller in regards to any account problems. Reduce the IFRIS on any overdue accounts
• Account Master data clean-up and input
• Tracking credit claims, allocating supporting documents and ensuring processing
• Tracking of monthly rebate claims
• Reconciliation of remittances, ensuring all debit and credit transaction supporting documentation is input
• Data entry of sales, receipts and payments
• Monitoring accounts receivable and following up on overdue payments.
• Filing
• Ensuring all invoices are supplied to customer for goods sold.

• Achieving of quarterly and yearly sales targets
• Business and product reviews on a quarterly basis to summarize and track performance
• Business relationship management
• Increase sales performance by 70% in assigned customer base
• Stock control – calling on customer stores to merchandise shelves and procure orders
• Training of customer staff
• Negotiation of promotions, new product listings, product launches and ample product space in stores
• Identifying of new business opportunities (cold calling of new accounts)
• Organizing, maintaining and managing of stand at customer trade shows and exhibitions
• Calling on an account base of approximately 100 customers to secure business

• Developed and implemented targeted sales strategies to increase market penetration and customer loyalty within all sectors.
• Cultivated relationships with key accounts, enhancing client engagement and driving repeat business through tailored service
• Provided mentorship and training to junior sales representatives, fostering a culture of continuous improvement within the sales team.
• Managed customer accounts by providing accurate information on product availability and pricing.
• Generated new leads through cold-calling, networking, and referrals.
• Represented brand during special events, customer interactions and sales.
• Arranged in-person meetings and visited with clients to improve success of sales.

• Led training sessions for junior consultants on effective sourcing techniques and interview best practices.
• Screened resumes and conducted phone and in-person interviews to determine suitability for positions.
• Facilitated communication between client companies and applicants throughout the hiring process.
• Maintained a database of qualified candidates for future job openings.
• Reviewed employment applications and job orders to match applicants with job requirements.
• Conducted reference or background checks on job applicants
• Administered and controlled weekly payroll for temporary staff placements
• Processed weekly payroll payment.
• Management of junior recruitment consultant in temporary staffing division

• Oversaw billing processes by tracking time entries and expenses, ensuring accuracy in invoicing
• Made photocopies of correspondence, documents, and other printed matter for filing purposes.
• Organized meetings between attorneys and clients as well as court appearances when necessary.
• Drafted correspondence, pleadings, motions, discovery documents and other legal forms under the direction of attorneys.
• Transcribed dictation from digital voice recorders and maintained accurate records of dictated notes.
• Maintained organized and up-to-date legal files, ensuring accuracy and confidentiality of all documents.
• Provided administrative support to attorneys, including scheduling appointments and managing calendars and travel arrangements.
• Answered phones, screened calls and responded to inquiries from clients as needed.
• Assisted attorneys in preparing for hearings and trials.
• Screened, directed, and prioritized incoming calls and emails to lawyers.
• Ordered office supplies
• Mailed, faxed, or arranged delivery of legal correspondence to clients, witnesses and court officials.
• Prepared invoices and statements for attorney review before submitting them to clients for payment processing.
• Processed payments from clients by maintaining accurate records of all transactions.
• Managed other office staff ie receptionist, cleaners etc
• Management of debt collections department

• Managed the manual reconciliation of creditor accounts, attaching supporting documentation and processing payment.
• Provided training and mentorship to junior staff on best practices in creditor management and compliance with regulatory frameworks.
• Assisted department personnel in completion of routine tasks to meet deadlines.
• Kept records of invoices and support documents.
• Resolved discrepancies in accounting records.
• Prepared itemized statements, bills, and invoices, and record amounts due for items purchased.
• Liaise with international suppliers regarding account payment queries