Simone Abrahams

• Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
• Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
• Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
• Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
• Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
• Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.

• General Administration
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Typing
• Transcribing
• Data-capturing
• General management of project administration

• General Administration
• Data-capturing
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

This degree focuses on the study of how governments function, manage administrative processes, and implement policies aimed at social and economic development, combining elements of political science, public administration, development studies, and sometimes sociology to prepare for careers in public service, government agencies, NGOs, or related fields focused on community development and policy analysis.