Tshegofatso Sekoma
Technical Support Consultant
Crystal Park
Summary
Technical Support Consultant well versed in resolving technical issues and providing excellent customer service. Possesses strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management. Detail-oriented, organized, meticulous, and enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
New Business Technical Support Consultant
Discovery Bank
07.2024 - Current
- Assisting clients with general and complex home loan onboarding queries, and providing technical support on stuck home loan application journeys.
- Providing technical assistance and general product troubleshooting assistance to clients to ensure the successful completion of their account origination journey.
- Providing expert consultation to clients, recommending the appropriate Discovery Bank products and services, and attached benefits based on their needs.
- Diligently striving to meet and exceed performance targets, with attention to detail, and effective time management skills.
- Participating actively in continuous learning opportunities to improve in other avenues of professional and self-development.
- Generated reports to track performance and analyze trends.
New Business Outbound Consultant
Discovery Bank
08.2021 - 06.2025
- Assisting clients with onboarding issues, including stuck account origination journeys, and giving technical assistance and general product troubleshooting assistance to clients to ensure the successful completion of their account origination journey, as well as providing information on the Discovery Bank’s various accounts and the benefits thereof.
New Business Outbound Consultant
Discovery Bank
08.2021 - 06.2025
- Assisting clients with onboarding issues, including stuck account origination journeys, and giving technical assistance and general product troubleshooting assistance to clients to ensure the successful completion of their account origination journey, as well as providing information on the Discovery Bank’s various accounts and the benefits thereof.
Banker
Discovery Bank
07.2020 - 08.2021
- Assisting clients with banking queries, as well as providing banking services, including information on financial products, and giving technical assistance and general product troubleshooting assistance to clients.
- Other duties and experience include working as the second in command (2IC) to my Team Leader (coach), and providing auxiliary support to, and in some instances acting as a proxy for, my Team Leader.
Banker
Discovery Bank
07.2020 - 08.2021
- Assisting clients with banking queries, as well as providing banking services, including information on financial products, and giving technical assistance and general product troubleshooting assistance to clients.
- Other duties and experience include working as the second in command (2IC) to my Team Leader (coach), and providing auxiliary support to, and in some instances acting as a proxy for, my Team Leader.
Service Consultant
Discovery Card
11.2019 - 06.2020
- Servicing the Discovery credit card product and providing specialist assistance to clients with queries relating to the credit card, as well as working as the 2IC to my team leader (coach) and providing auxiliary support to, and in some instances acting as a proxy for, my team leader.
Service Consultant
Discovery Card
11.2019 - 06.2020
- Servicing the Discovery credit card product and providing specialist assistance to clients with queries relating to the credit card, as well as working as the 2IC to my team leader (coach) and providing auxiliary support to, and in some instances acting as a proxy for, my team leader.
Education
User Experience Design -
Red & Yellow Creative School of Business
10.2022 - 02.2023
Bachelor of Social Sciences - Industrial Sociology and Labour Studies
University of Pretoria
01.2014 - 01.2017
No Degree - Leadership
UCT Graduate School of Business
Johannesburg, South Africa 04.2001 -
Skills
Excellent English Communication skills
Excellent interpersonal skills
Excellent computer literacy
Analytical skills
Proficient in MS Word
Proficient in MS Excel
Proficient in MS PowerPoint
Exceptional leadership qualities
Ability to excel under pressure
Strong multitasking abilities
Excellent planning skills
Excellent organizational skills
Good time-management skills
Attention to detail
Determined
Ambitious
Training and mentoring
Personal Information
- ID Number: 9504155041082
- Date of Birth: 1995-04-15
- Driving License: Yes
- ID Number: 9504155041082
Attributes
- Able to work individually & in a team
- Punctual & well presented
- Excellent numeracy skills
- Success & result driven
- Excellent English Communication skills
- Excellent interpersonal skills
- Excellent computer literacy and analytical skills
- Proficient in MS Word, MS Excel, MS PowerPoint, SPSS Statistics
- Exceptional leadership qualities
- Ability to excel under pressure and strong multitasking abilities
- Excellent planning and organizational skills
- Good time-management skills and attention to detail
- Determined, ambitious, and a desire to succeed
- High level of honesty and integrity
- Highly driven and goal oriented
- Compliant
- Excellent ability to work autonomously to achieve goals and objectives
- A Good team player
- Ability to lead and follow
- Strong desire to learn new skills and values
- Quick and adaptive learner
- Good business and organizational mindset and excellent ability to adapt newly learned skills
Car And Drivers License
True
References
- Samantha Zondo, Discovery Bank, Team Leader (Coach), 0710545845
- Patcinda Fransch, Discovery Bank, Team Leader (Coach), 0843364306
- Jabulani Khumalo, Callforce Direct Language Center, Team Manager, 0793916213
References
- Samantha Zondo, Discovery Bank, Team Leader (Coach), 0710545845
- Patcinda Fransch, Discovery Bank, Team Leader (Coach), 0843364306
- Jabulani Khumalo, Callforce Direct Language Center, Team Manager, 0793916213
Timeline
New Business Technical Support Consultant
Discovery Bank
07.2024 - Current
User Experience Design -
Red & Yellow Creative School of Business
10.2022 - 02.2023
New Business Outbound Consultant
Discovery Bank
08.2021 - 06.2025
New Business Outbound Consultant
Discovery Bank
08.2021 - 06.2025
Banker
Discovery Bank
07.2020 - 08.2021
Banker
Discovery Bank
07.2020 - 08.2021
Service Consultant
Discovery Card
11.2019 - 06.2020
Service Consultant
Discovery Card
11.2019 - 06.2020
Bachelor of Social Sciences - Industrial Sociology and Labour Studies
University of Pretoria
01.2014 - 01.2017
No Degree - Leadership
UCT Graduate School of Business
04.2001 -