Summary
Overview
Work History
Education
Skills
Personal Details
References
Training
Key Outputs
Timeline
Generic
Simon M Makhubo

Simon M Makhubo

Centurion

Summary

I am versatile, self-motivated and goal-oriented professional with several years of extensive experience in Management, Supply Chain Management & Logistics. Highly skilled in implementing operational procedures to achieve desired results and productivity improvements for both Internal and External Stakeholders. I have garnered experience in understanding various Stakeholder requirements and augmented it with the knowledge and skills to make these requirements a reality. I see myself as a future leader in Corporate Strategy, creating value for Stakeholders and contributing meaningfully to the SADEC Region and South Africa Development Agenda. 5 years’ experience in Technical Sales & New Business Development with a proven track record, in the bottling and canning beverage, packaging industry with Service Level Agreements in place. From 2008, My focus was more around Packaging and Customer Relationship Management. Customer Centric Management and Revenue Growth Management in South Africa and Africa. I worked closely with the Customer Service Technical Department, Quality Assurance Department, Finance Department, OPS Department, Logistics and Supply Chain Department, Planning Department, Order Fulfilment Department. Raw Material Inventory and Replenishment Procedure. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

National Group Customer Manager

Nampak Metals – Beverages & Closures ROPP
09.2008 - 05.2024
  • Involuntary Retrenchment
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 90% increase in sales.
  • Directed 10-person team of customer service personnel while helping front-line team members work effectively with over 80 daily customers.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created training guides and in-person and online training courses to improve customer user experience in Microsoft Office, QlikView, JDE, environment.
  • Directed 8 person team of customer service personnel while helping front-line team members work effectively with over 60 daily customers.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 100% increase in sales.
  • Completed opening and closing functions to meet operational needs.
  • Assisted customers with opening accounts and signing up for new services.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Maintained statistical database of customers using Q-Pulse Quality Management System for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Created customer support strategies to increase customer retention.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Senior Sales Engineer

Nampak Inspection and Coding Solutions
03.2006 - 09.2008
  • Senior Position at Nampak
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Created product training plans centered on customer success and satisfaction.
  • Developed and implemented product marketing plans to reach target customers.
  • Configured and modified product systems to meet customer-specific needs.
  • Conducted comprehensive market research to inform strategic decision-making and maintain a competitive edge in the industry.
  • Provided exceptional customer service throughout the entire sales cycle, resulting in increased client retention rates.
  • Evaluated competitors'' products regularly to stay informed about market trends while continuously improving own product offerings.
  • Built relationships through exceptional client service delivery and maintained productive networks to support business development.
  • Developed and managed complex sales programs and project structures, schedules, budgets and resource plans.
  • Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
  • Developed strong client relationships for long-term business growth and customer satisfaction.
  • Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
  • Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
  • Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.

Sales and Marketing Consultant

ITEC Central
06.2005 - 02.2006
  • Career Growth
  • Constructed and shared presentations for Senior Management Groups of up to 10 to increase interest in Office Automation Solution.
  • Created buzz using marketing strategies to increase consumer demand by 80% for Office Automation Service.
  • Handled over 40 outbound sales calls per day to connect with cold and warm leads and promote Office Automation Solution offers.

Education

Some College (No Degree) - Transport & Supply Chain Management

University of Johannesburg - Collage of Business And Economics
Gauteng, South Africa

Business Communication Skills

Witwatersrand University - Digital Campus
Gauteng, South Africa
2019

Skills

  • Brand awareness
  • CRM software proficiency
  • Customer relations
  • Training and mentoring
  • Team building
  • Schedule management
  • Sales proficiency
  • Account management
  • Training programs
  • Proficient in Microsoft Office, Qlikview, JDE
  • Inter-department collaboration
  • Reliability
  • Computer skills
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Professional and courteous
  • Work Planning and Prioritization
  • Task prioritization
  • Customer relationship management
  • Self motivation
  • Conflict resolution
  • MS office
  • Negotiation
  • Revenue growth
  • Market research
  • Customer service
  • Sales strategy
  • Pricing strategy
  • Process improvement

Personal Details

English, Afrikaans and African Languages

References

  • Ryan, Cowley, Nampak OPS/Manufacturing Executive Director, 066 315 0486, 011 719 6300, Nampak
  • Caiphus, Bambo, AFR Regional Supply and Replenishment Manager, 081 010 5460, EPIROC
  • Nereshnie, Naicker, General Manager, 082 805 6554, Nampak Bevcan Rosslyn
  • Andre, Van Tonder, 074 104 2747, MOFAYA Beverages

Training

  • Nampak - Maximus Improving Business Performance
  • Nampak - Sale Acumen Development
  • Nampak - Value Sales Professional 2008
  • Nampak - Features, Advantages & Benefits of a range of products: 10015
  • Nampak - Identify Customers of the business: 10015
  • Nampak - Sales Solution Professional 2009
  • Nampak - Identify Financial Implications for making decisions

Key Outputs

  • Define and ensure the implementation of Supply Planning Strategy in South Africa, in line with the Demand Planning and Customer Forecast
  • Optimizing Supply Chain resources to achieve the minimization of working capital (through Sales & Production match) and at the target Customers Service Level, Production, Logistics and Commercial costs.
  • Coordinating and controlling the Logistics Processes (inbound and outbound Logistics), considering overall Strategy and Business model, legislation, Commercial Policies and Market best practice
  • Leading teams in Logistics Management, Customer Services Management, Vendor Management, Demand Planning and participating in the General Management of Nampak Metals South Africa as part of the Senior Management team.
  • Commercial Negotiations and Revenue Growth Management
  • Strong relationships with both local and International Procurement Executives.
  • Identifying trends by gathering Market Information and providing feedback to internal stakeholders to enable effective decision making.
  • Communicating and overseeing customers day to day delivery needs
  • Forecast Management and OTIF.
  • Demand and Supply Review Management.
  • Customers Service Management.
  • Negotiating and implementing the Annual Price increase.
  • Pro-active identification of Business Opportunities, calculation of prices and quotations. Gathering, evaluating, and adapting Forecast information
  • To enable effective Demand Planning, including Monthly and Weekly Sales Reports.
  • Monthly Flash Reports, Inventory Management, Ageing Stock Management.
  • Customers Monthly S&OP and Customers SPP Meetings.
  • Completing customer visit reports and distributing relevant information to stakeholders and managing ‘burning issues immediately.
  • Working close with Technical, Operations and QA Teams.
  • Working with Finance Department and Supply Chain Management.

Timeline

National Group Customer Manager

Nampak Metals – Beverages & Closures ROPP
09.2008 - 05.2024

Senior Sales Engineer

Nampak Inspection and Coding Solutions
03.2006 - 09.2008

Sales and Marketing Consultant

ITEC Central
06.2005 - 02.2006

Some College (No Degree) - Transport & Supply Chain Management

University of Johannesburg - Collage of Business And Economics

Business Communication Skills

Witwatersrand University - Digital Campus
Simon M Makhubo