Simnikiwe Swapi

Debtors

• Monitor and supervise credit controllers around the province
• Follow up with the branch supervisors on bad debt
• Make sure that the bank is updated daily
• Follow up with bad debt customers
• Handle Legals for the branch and follow up with supervisors around the cluster on their Legals
• Run Health Checks to see how far the cluster is on targets
• Attend to any other query that needs my attention

Admin

• Manage and supervise Admin Department (Machine Controller ) in our branch
• Run Health Checks for Admin Department and do constant follow ups on all outstanding Admin duties

Debtors

• Ensuring debtors duties are done on daily basis
• Providing training on Debtors within the branch
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Run weekly and monthly Health checks

Admin

• Managing all Machine control duties

• Managing all Debtor functions
• Supervising Admin Department
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.