Silindile Ngcobo
Group Human Resource Manager
Sunward Park, Boksburg
Summary
Strategic Group Head of Human Resources experienced in driving organizational success through comprehensive HR functions and initiatives. Delivered effective recruitment, employee relations, and conflict resolution strategies to enhance workplace culture and employee engagement. Focused on aligning HR practices with business goals while ensuring compliance and optimizing resource utilization.
Overview
4
4
Certifications
18
18
years of professional experience
Work History
Group Human Resource Manager
Magzmo Holdings
01.2026 - Current
- Spearhead Recruitment, Industrial Relations, Training & Development, and Payroll functions, ensuring efficient HR service delivery across the organization.
- Manage full-cycle recruitment and talent acquisition, including workforce planning, sourcing, interviewing, onboarding, succession planning, and retention strategies.
- Lead employee and industrial relations, overseeing disciplinary hearings, grievances, CCMA cases, labour disputes, and union engagements in line with labour legislation.
- Drive Learning and Development through skills gap analysis, training programmes, leadership development, and Skills Development compliance.
- Oversee payroll and remuneration processes, ensuring accurate salary processing, statutory compliance, and benefits administration.
- Develop and monitor HR KPIs, workforce plans, budgets, and operational metrics to improve organisational efficiency and ensure alignment with organisational targets.
- Lead HR operations across 8 entities in 5 provinces, supporting over 4,000 employees, ensuring consistency in HR practices, governance, and operational execution.
- Partnered with the Group COO and Board to implement a 3-year HR strategy aligned with business goals, resulting in improved employee engagement.
- Acted as Senior HR Business Partner within the first 3 months, providing strategic HR guidance, workforce solutions, and operational HR support to executive leadership.
- Reduced executive recruitment turnaround from 90 to 60 days through direct sourcing strategies, improved talent pipeline management, and reduced reliance on external recruitment agencies.
- Implemented the 9-box talent framework to identify high-potential employees, strengthen succession planning, and support leadership development and internal mobility.
- Standardised HR policies, procedures, and governance frameworks across multiple entities to ensure compliance with labour legislation and best-practice HR standards.
- Manage complex employee relations cases, including disciplinary processes, grievances, workplace investigations, and conflict resolution, ensuring fair outcomes.
- Lead union engagements and negotiations to maintain stable labour relations, proactively manage stakeholder relationships, and minimize operational disruptions.
- Ensuring all group policies align with the Basic Conditions of Employment (BCEA), Labour Relations Act (LRA) and Employment Equity Act (EEA)
- Identifying high-potential employees and executing succession planning for critical and senior roles
- Identifying performance gaps and coaching line managers to handle difficult conversation and drive a high-performance culture
- Analysing HR metrics such as attrition rates, absenteeism, and engagement trends to inform executive-level decision-making
- Administering group medical aids, retirement funds, pension, and leave management
Dispute Resolution Specialist
IUA Business Solutions
07.2021 - 12.2025
- Escalated red flags to management, documenting alerts in the audit register and ensuring appropriate corrective actions were implemented.
- Maintained detailed complaint records to support accurate reporting to management and business partners, ensuring transparency and accountability.
- Championed the principles of Treating Customers Fairly (TCF) by embedding fair, ethical practices into all complaint resolution processes.
- Oversaw the management of Customer Experience (CE) folders, ensuring consistency, accuracy, and an organised workflow in complaint handling operations.
- Communicated effectively with stakeholders, clients, and management, providing regular updates and ensuring clarity throughout the resolution process.
- Managed and resolved complaints by investigating issues thoroughly, applying standard processes across multiple channels, providing timely written acknowledgements, and maintaining accurate records.
- Identified and engaged in continuous professional development by participating in training and upskilling sessions to remain informed on products, services, and business partner requirements.
- Facilitated resolution of client disputes through effective communication and negotiation strategies.
- Analyzed complex issues, identifying root causes to determine optimal resolution paths.
- Collaborated with cross-functional teams to implement process improvements in dispute handling.
- Developed training materials to educate staff on best practices in dispute resolution techniques.
- Managed case documentation, ensuring compliance with industry standards and regulations.
- Mentored junior team members, enhancing their skills in conflict resolution and customer service.
- Evaluated feedback from stakeholders to refine dispute resolution processes for increased efficiency.
- Prepared comprehensive reports outlining case details, resolution strategies, and final agreements for internal review and client records.
- Led initiatives aimed at reducing recurrence of disputes through proactive client engagement strategies.
- Provided expert dispute resolution services in a variety of industries, demonstrating versatility and adaptability in addressing unique client needs and conflict dynamics.
- Served as a neutral third-party mediator, facilitating open dialogue for mutually beneficial outcomes in contentious situations.
- Participated in ongoing professional development opportunities to stay current with industry best practices for resolving complex disputes effectively.
- Trained new team members on company policies, procedures, and best practices in dispute resolution techniques to ensure consistent performance across the department.
- Conducted regular case evaluations to monitor progress and adjust resolution strategies as needed for optimal outcomes.
- Coordinated closely with other departments within the organization for seamless collaboration during multifaceted dispute resolutions, ensuring all relevant parties were informed and engaged throughout the process.
- Prepared written opinions or decisions regarding cases.
HR and General Manager
Reaction Unit South Africa
07.2019 - 11.2021
- Designed and executed strategic HR strategies for business units, ensuring alignment with organisational goals and tracking measurable performance outcomes effectively.
- Equipped consultants and employees with essential tools, resources, and knowledge to maximise workplace performance at client sites consistently.
- Drove workforce performance management by continuously monitoring attendance, performance, and compensation to meet company and client expectations effectively.
- Led end-to-end recruitment and talent acquisition activities, including selection, vetting, and onboarding, in compliance with Recruitment and Employment Equity (EE) policies consistently.
- Partnered closely with line management to develop effective workforce plans addressing project vacancies, staff exits, and future talent requirements proactively.
- Managed and resolved employee complaints, conducting thorough investigations while applying HR legislation and company procedures fairly and consistently.
- Implemented and oversaw Performance Management Systems (PMS), aligning employee goals and evaluations with overall business objectives strategically.
- Identified and facilitated targeted learning and development opportunities, enhancing individual contributions and overall team performance continuously.
- Assessed training programme effectiveness using relevant performance metrics to drive continuous improvement and skills development initiatives effectively.
- Advised business unit leaders on strategic talent management, including acquisition, development, deployment, and reward strategies to achieve organisational objectives.
- Led HR initiatives aligned with strategic organisational goals, leveraging expertise to optimise client satisfaction and operational business impact significantly.
- Provided expert guidance on change management, restructuring, and job design to improve efficiency, productivity, and service delivery outcomes.
Human Resource Manager / Training Manager
Reaction Unit South Africa
08.2018 - 06.2020
- Led the full recruitment lifecycle, including drafting job descriptions, advertising roles, sourcing candidates, conducting interviews, shortlisting, and managing onboarding processes effectively.
- Assessed candidates' knowledge, skills, experience, and attitude to ensure optimal role fit and alignment with organisational requirements.
- Provided guidance to management and applicants on recruitment processes, career development pathways, and selection outcomes professionally.
- Planned and delivered induction programmes and staff development initiatives to support smooth onboarding and continuous employee growth.
- Contributed to HR strategy development and coordinated with management and stakeholders to ensure cohesive and effective service delivery.
- Anticipated business challenges and implemented proactive people management solutions to improve workforce stability and performance outcomes.
- Reviewed and updated job descriptions to accurately reflect evolving role requirements and organisational needs.
- Mentored and supervised Recruitment Consultants to ensure alignment of recruitment practices with organisational workforce needs.
- Drafted employment confirmations, offer letters, and HR documentation accurately and in a timely manner to support HR operations.
- Ensured employment contracts were issued, completed, and signed promptly in line with organisational standards and labour requirements.
- Managed industrial relations processes, including grievances, disciplinary actions, and dispute resolution in accordance with labour legislation.
- Prepared interview packs, warning letters, disciplinary notifications, and supported disciplinary inquiries and HR investigations.
- Maintained accurate HR records, including daily reports, personnel files, and employee documentation for compliance and reporting purposes.
- Administered leave management processes and ensured employee leave balances were accurate and properly updated.
- Planned, implemented, and monitored training programmes in line with organisational training plans and development requests.
- Conducted site visits to support training delivery, monitor implementation, and maintain accurate training records.
HR and General Manager
Mississippi Sea Foods Headquarters
08.2017 - 08.2018
- Managed daily business administration across all branches, ensuring efficient operations, compliance with internal processes, and smooth coordination of administrative activities.
- Oversaw and maintained optimal stock levels through regular monitoring, stock reconciliation, and coordination with relevant departments to prevent shortages or overstocking.
- Ensured accurate and timely processing of employee salaries by verifying payroll data, resolving discrepancies, and maintaining compliance with payroll procedures.
- Led recruitment, onboarding, and placement of staff, ensuring alignment with organisational requirements and smooth integration of new employees.
- Maintained and safeguarded confidential employee records and data, ensuring accuracy, security, and compliance with data protection standards.
- Tracked and managed employee timesheets on a daily, weekly, and monthly basis to ensure accurate attendance recording and payroll processing.
- Addressed and resolved employee grievances professionally, applying company policies and fair labour practices to ensure timely resolution.
- Supported management in resolving labour disputes by assisting with documentation, investigations, and implementation of agreed outcomes.
- Advised management on HR-related matters, providing guidance on employee relations, compliance, and workforce management to ensure smooth operational efficiency.
Community Liason and Disputes Assistant
Department of Health
08.2015 - 07.2017
- Coordinated referrals to health services and government programs to ensure timely access to care.
- Organized and facilitated community meetings to promote health education and awareness.
- Collected, documented, and analyzed community health data to support program planning and evaluation.
- Distributed health information to community members and healthcare providers.
- Documented meeting outcomes and feedback from community leaders for program improvement.
- Identified and assessed acute and chronic diseases within the community, including malaria, HIV/AIDS, TB, hypertension, diabetes, and cervical cancer.
- Promoted positive health practices and behavior change within the community.
- Implemented targeted health interventions for specific issues such as family planning, teenage pregnancy, and disease prevention.
- Assessed medical and social needs of families and provided guidance on appropriate healthcare services.
- Referred patients for diagnosis, treatment, and follow-up care when necessary.
- Provided education on prevention of abuse of women and children.
- Monitored follow-up care and clinic visits, ensuring treatment adherence and arranging transport for critically ill patients.
- Prepared and submitted weekly and monthly work plans and reports for management and stakeholder review.
Administrative Clerk
Lenasch Attorneys
01.2014 - 08.2015
- Provided professional support services to debtors' employers, ensuring compliance with financial and legal requirements.
- Managed and resolved client queries efficiently by reviewing and reconciling account statements.
- Verified and processed files for emolument attachment orders, managing overdue garnishees with accuracy and timeliness.
- Confirmed employment details and coordinated with sheriffs across KwaZulu-Natal to ensure smooth execution of legal processes.
- Performed essential administrative tasks, including filing, scanning, and document preparation, to maintain organized and efficient office operations.
Principal Clerk
Ethekwini Municipality
10.2010 - 12.2013
- Provided comprehensive assistance to customers regarding account information and resolved queries, ensuring timely follow-up on outstanding issues.
- Supported clients in completing Net Life insurance forms accurately and efficiently.
- Accurately recorded and maintained all notices received from the administration for proper documentation.
- Managed and displayed circulars and notices from the City Manager on notice boards to ensure staff and public awareness.
- Assisted with GIS-related inquiries and generated accurate printouts to support departmental needs.
- Facilitated Metro file viewing and printing, ensuring accessibility and proper documentation.
- Verified customer information and ensured compliance with court orders where required.
- Applied Batho Pele principles consistently to promote excellent customer service and enhance citizen satisfaction.
Customer Service
Munick, Basson, DaGama Associates
09.2008 - 09.2010
- Conducted outbound collection calls to debtors, negotiating payment plans and settlements that recovered outstanding balances.
- Monitored and followed up on payment arrangements, ensuring compliance and timely resolution.
- Handled and resolved telephone inquiries, delivering accurate information and effective solutions to enhance customer satisfaction.
Education
Essential Project Management - PMP
Classic Seminars
Durban, South Africa 04.2001 -
Post Graduate Diploma - Human Resources
Durban University of Technology
Durban, South Africa01-2024
Degree - Human Resource Management
Durban University of Technology
Durban, South Africa01-2021
National Diploma - Human Resource Management
Durban University of Technology
Durban, South Africa01-2020
National Senior Certificate - Grade 12
Mayville Secondary School
Durban, South Africa01-2007
Skills
Talent Acquisition & Retention
Recruitment strategies
Talent sourcing
Onboarding strategy
Performance management
Succession planning
HR strategy
HR policy design
HR compliance
Labor law compliance
Change management
Organizational effectiveness
HR Analytics
Data Interpretation
Project management
HR technology
Benefits administration
Conflict Management
Conflict resolution
Staffing strategy
Certification
Train the Trainer Certificate: Train you Can Institute - 2023
Timeline
Group Human Resource Manager
Magzmo Holdings
01.2026 - Current
Dispute Resolution Specialist
IUA Business Solutions
07.2021 - 12.2025
HR and General Manager
Reaction Unit South Africa
07.2019 - 11.2021
Human Resource Manager / Training Manager
Reaction Unit South Africa
08.2018 - 06.2020
HR and General Manager
Mississippi Sea Foods Headquarters
08.2017 - 08.2018
Community Liason and Disputes Assistant
Department of Health
08.2015 - 07.2017
Administrative Clerk
Lenasch Attorneys
01.2014 - 08.2015
Principal Clerk
Ethekwini Municipality
10.2010 - 12.2013
Customer Service
Munick, Basson, DaGama Associates
09.2008 - 09.2010
Essential Project Management - PMP
Classic Seminars
04.2001 -
Post Graduate Diploma - Human Resources
Durban University of Technology
Degree - Human Resource Management
Durban University of Technology
National Diploma - Human Resource Management
Durban University of Technology
National Senior Certificate - Grade 12
Mayville Secondary School