SILINDILE JIYANE
DATA COLLECTOR
Centurion
Summary
Driven professional with a track record of proven success and a strong aptitude for time management, consistently thriving under pressure. Effective communicator and analytical expert, offering valuable contributions to any team. Eager to join and contribute to your team\'s excellence.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
CUSTOMER SERVICE CLERK
Postbank
Centurion
09.2024 - Current
- Customer assistance with banking enquiries.
- Address and resolve customers complaints or issues, providing solutions efficiently.
- Escalate complicated issues to higher level staff as necessary.
- Inform customers about the change in their accounts.
- Maintain accurate records of customers interactions and account management activities.
- Ensure compliance with legal regulatory requirements.
- Adhere to safety and security protocol to protect both the bank assets and clients information.
- Include verifying customer identity and reporting suspicious activity.
- Preparing daily reports on clients feedback.
- Monitor and report unusual activity or potential fraud.
CUSTOMER SERVICE AGENT
A+ English Archiver
Durban
12.2010 - Current
- Conduct fieldwork to generate leads for an educational consulting firm.
- Facilitate contract processes from conception to realization.
- Administer all closed deals efficiently.
- Perform telesales to drive product engagement.
- Deliver motivational public speaking at schools and community events to explain the product.
- Closed contracts efficiently from start to finish.
- Managed administration post-deal closures.
- Engaged clients through telesales and public speaking.
DATA COLLECTOR
Statistics South Africa
Johannesburg/Midrand
02.2022 - 04.2022
- Conducted enumeration of South African citizens efficiently.
- Enumerated diverse South African demographic data efficiently.
- Facilitated online registration, enhancing citizen engagement.
- Captured and cleansed critical data for Statistics South Africa.
- Executed strategic revisits, boosting data accuracy and reach.
DEPUTY PRESIDING OFFICER
Independent Electoral Officer
Escourt, KZN
08.2016 - 08.2016
- Orchestrated and supervised all voting activities at the polling station, ensuring efficient operations and adherence to regulations.
- Supervised polling stations to ensure smooth processes.
- Exercised duties to fulfill legal and ethical requirements.
WAITRESS/HOSTESS
John Dory's
Durban
03.2002 - 09.2009
- Delivered exceptional customer service by creating a warm and welcoming atmosphere.
- Efficiently managed customer orders and ensured accurate payment reconciliation.
- Maintained high standards of courtesy and professionalism in customer interactions.
- Ensured strict adherence to health and safety standards in the restaurant.
RECEPTIONIST
The Palm Guest House
Durban, KZN
01.2001 - 11.2001
- Spearheaded the upkeep of a pristine reception area.
- Optimized guest experience by expertly managing bookings via phone and walk-ins.
- Streamlined administrative tasks for efficient operations.
- Oversaw guest orders and accurately processed payments electronically.
- Conducted thorough daily reconciliations of bookings and orders.
- Delivered exceptional customer service with professional courtesy.
Education
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT -
Oxbridge Academy
01.2018 - Current
NATIONAL SENIOR CERTIFICATE - undefined
Embizeni High School
BUSINESS ADMINISTRATION AND SECRETARIAL CERTIFICATE - undefined
H-Tech Computer Training School
END-USER COMPUTING CERTIFICATE - undefined
H-Tech Computer Training
Skills
Effective written and oral communication
Expertise in Microsoft Office
Proficient in computer applications
Skilled in telephonic interactions
Problem-solving in customer interactions
Strong attention to detail
Critical thinking ability
Effective decision making
Collaborative teamwork
Timeline
CUSTOMER SERVICE CLERK
Postbank
09.2024 - Current
DATA COLLECTOR
Statistics South Africa
02.2022 - 04.2022
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT -
Oxbridge Academy
01.2018 - Current
DEPUTY PRESIDING OFFICER
Independent Electoral Officer
08.2016 - 08.2016
CUSTOMER SERVICE AGENT
A+ English Archiver
12.2010 - Current
WAITRESS/HOSTESS
John Dory's
03.2002 - 09.2009
RECEPTIONIST
The Palm Guest House
01.2001 - 11.2001
NATIONAL SENIOR CERTIFICATE - undefined
Embizeni High School
BUSINESS ADMINISTRATION AND SECRETARIAL CERTIFICATE - undefined
H-Tech Computer Training School
END-USER COMPUTING CERTIFICATE - undefined
H-Tech Computer Training