Sikelelwa Nkayi
Port Elizabeth
Summary
Experienced in security administration, client liaison, supervision, and site operations. Strong communication skills, leadership, and ensuring smooth operational workflow. Proficient at managing administrative tasks, data capturing, and customer engagement. Works with clients to determine requirements and provide excellent service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Siyakhana Security
Port Elizabeth , Eastern Cape
12.2019 - 09.2025
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Set up business contracts, obtained signatures and processed paperwork.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
Administration Officer
Siyakhana Security
Port Elizabeth , Eastern Cape
12.2018 - 11.2019
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Monitored office supplies inventory, placing orders as necessary to avoid operational disruptions.
- Processed, filed, and retrieved official documents, maintaining strict confidentiality and data protection compliance.
- Entered and verified computer data to create reliable records.
- Provided exceptional secretarial support to Board members and senior management team.
- Supported Operations Manager with all administrative, secretarial and organisational functions.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Compiled and submitted regulatory compliance reports, adhering to legal and industry standards.
Online English Facilitator
Pangea
Port Elizabeth , Eastern Cape
12.2016 - 03.2017
- Delivered interactive online English lessons to international students across various age groups, enhancing their language proficiency.
- Delivered interactive lessons on grammar, and writing techniques, enhancing student understanding.
- Planned lessons with discussions and exercises to promote engagement.
- Ensured lessons were enjoyable for students by asking for feedback after lessons and gathering information on lesson preferences.
Brand Promoter
Motseleng Marketing
Port Elizabeth , Eastern Cape
06.2009 - 07.2010
- Interacted face-to-face with customers to promote products and services and increase sales.
- Educated customers about company products through product demonstrations.
- Erected displays to showcase products and offerings to potential customers for purchase.
- Gave clients sample products to test and evaluate goods before purchase as proofs-of-concept.
Education
NVQ Level 4 - Afrikaans Eerste Taal, English, Biology, Business, History, Geography
Chapman High School
Port Elizabeth 01-2006
Skills
- Data Capturing
- Client Liaison
- Site Inspection & Supervision
- Interpersonal Communication
- Graphics Design & Screen Printing
- Microsoft Office
- Risk assessment
- Resource management
- Stakeholder engagement
- Compliance management
- Problem solving
- Leadership skills
- Customer relationship building
- Administrative procedures
- General office administration
- Compliance oversight
- Positive attitude
Certification
- Grade B PSIRA certified
- Code B Drivers Licence ( own vehicle)
Languages
Afrikaans
English
Xhosa
Personal Information
- Available: Immediately
- ID Number: 8812220318083
References
- Mr Vincent Mogofe, Vincent.Mogofe@eccogta.gov.za, 082 798 2663
- Miss Sphiwe Hliso, Human Resources Officer (Siyakhana Security Primary Cooperative), 041 463 0113/0836409070
Timeline
Operations Manager
Siyakhana Security
12.2019 - 09.2025
Administration Officer
Siyakhana Security
12.2018 - 11.2019
Online English Facilitator
Pangea
12.2016 - 03.2017
Brand Promoter
Motseleng Marketing
06.2009 - 07.2010
NVQ Level 4 - Afrikaans Eerste Taal, English, Biology, Business, History, Geography
Chapman High School