Brendan McClean
Operations Management
Summary
I am a highly passionate individual who believes in spiraling up to infuse positivity, momentum, and energy into the environment. As an owner, I am deeply accountable, taking responsibility for tasks, finding solutions, and embracing the opportunity to learn from mistakes. My commitment is reflected in seeing tasks through to completion.
Driven by curiosity and creativity, I am constantly innovating and exploring, pushing boundaries, and thinking outside the box. This mindset extends to my professional skills, where I excel in customer service, sales, marketing, restaurant management, and hospitality. I thrive in diverse environments, bringing a wealth of experience in cash management, working with various Windows systems, and excelling in communication, training, and general management.
Being a team player is integral to my approach. I leave ego at the door, staying teachable, engaged, inclusive, and transparent. I am dedicated to bringing out the best in myself and others, rallying behind a larger team mission. My skill set also includes data capturing, safety inspection, stocktaking, social media management, and administration. Additionally, I hold a valid driver's license.
I am excited about the prospect of contributing my skills and values to a dynamic team, where passion, accountability, curiosity, and teamwork are celebrated and encouraged.
Overview
24
24
years of professional experience
1
1
Language
Work History
Operations and New Business Development Manager
Signature Hospitality
Cape Town
09.2023 - Current
- Strategic Planning: Developed and executed comprehensive business development strategies to drive growth and achieve revenue targets
- Conducted market research to identify new opportunities and trends, informing strategic decision-making
- Client Acquisition and Relationship Management: Successfully acquired new clients and expanded business relationships through effective networking and relationship-building
- Established and maintained strong rapport with key clients, ensuring high satisfaction levels and repeat business
- Sales and Revenue Generation: Consistently exceeded sales targets through proactive prospecting, lead generation, and conversion strategies
- Implemented effective sales tactics, resulting in a measurable increase in revenue and market share
- Cross-Functional Collaboration: Collaborated with cross-functional teams, including marketing, product development, and finance, to align business strategies and ensure seamless execution
- Fostered a culture of collaboration and open communication to enhance overall business performance
- Market Analysis and Intelligence: Conducted regular market analysis to stay abreast of industry trends, competitor activities, and emerging opportunities
- Utilized market intelligence to identify gaps in the market and recommend product/service enhancements
- Proposal and Presentation Skills: Developed compelling business proposals and presentations to pitch products/services to potential clients
- Effectively communicated the value proposition of the company, showcasing unique selling points
- Negotiation and Contract Management: Negotiated favorable terms and conditions with clients, leading to successful contract closures
- Managed contract negotiations, ensuring compliance with company policies and legal requirements
- Team Leadership: Led and motivated a high-performance business development team, fostering a culture of excellence and achievement
- Provided guidance and mentorship to team members, contributing to their professional growth and development
- Metrics and Analytics: Implemented and monitored key performance indicators (KPIs) to assess the effectiveness of business development strategies
- Utilized data analytics to drive informed decision-making and continuous improvement
- Adaptability and Innovation: Demonstrated adaptability in dynamic business environments, adjusting strategies to meet evolving market demands
- Introduced innovative approaches to business development, contributing to the company's competitive edge
- Budget Management: Managed and optimized the business development budget, ensuring cost-effectiveness and a positive return on investment.
Supply Chain Coordinator
Pura Beverage Company
12.2022 - 09.2023
- Operations Manager Production Management: Orchestrated end-to-end production processes, ensuring seamless coordination between manufacturing units and aligning production schedules with demand forecasts
- Implemented efficiency measures resulting in improved production timelines and reduced operational costs
- Quality Control: Spearheaded quality control initiatives to uphold industry standards and meet customer expectations
- Conducted regular quality audits, implementing corrective actions to enhance overall product quality and compliance
- Standards and Audit: Developed and maintained robust standards for operational processes, aligning them with industry best practices
- Led internal and external audits, ensuring adherence to regulatory requirements and identifying areas for continuous improvement
- Stock Control Raw Material Procurement: Managed the procurement process for raw materials, establishing strategic supplier relationships to ensure a stable and cost-effective supply chain
- Implemented vendor performance metrics, optimizing supplier selection and enhancing overall procurement efficiency
- Raw Stock Control Implemented comprehensive raw stock control mechanisms, minimizing excess inventory while ensuring adequate stock levels to meet production demands
- Utilized inventory management systems to track stock levels, enabling real-time decision-making
- Orders Processing and Delivery: Receiving of Stock: Oversaw the efficient receiving of incoming stock, conducting inspections to verify quality and quantity compliance
- Implemented streamlined processes for faster stock intake, reducing lead times and improving warehouse efficiency
- Delivering of Orders Coordinated order fulfillment processes, ensuring accurate and timely delivery of products to customers
- Implemented route optimization strategies, reducing delivery costs and enhancing customer satisfaction
- Distribution Management: Managed distribution networks, optimizing routes and ensuring timely delivery to various distribution points
- Implemented technology-driven solutions for tracking and managing shipments, improving overall supply chain visibility.
General Manager
Long Beach Brewery
12.2021 - 12.2022
- Business Development
- Account Management
- New Sales Operations Manager
- Warehouse and Production Management
- Staff Management Stock control
- Raw material procurement
- Sales orders stock control Orders processing and delivery
- Receiving of stock
- Delivering of orders
- Distribution Management
Operations Manager and New Business Development Manager
The Allergen Baker
11.2015 - 12.2021
- Business Development Account Management New Sales Operations Manager Warehouse and Production Management Staff Management Stock control Raw material procurement Sales orders stock control Orders processing and delivery Receiving of stock Delivering of orders Distribution Management
Freelancer
Freelancing
06.2015 - 11.2015
- JarCafe (Sales representative and production assistant) The Allergen Baker (Social media marketing and website design) GForce Body and Mind (Social media marketing and website design) TBS Services (Sales representative and instructor)
Customer activation specialist and sales representative
Zapper Marketing
06.2014 - 04.2015
Assistant general manager
Fourno's Bakery and Restaurant
05.2013 - 06.2014
Sales representative
Lenton
03.2011 - 11.2012
General manager
Vida E Café
12.2010 - 02.2011
General manager
Alimento's Restaurant
07.2010 - 09.2010
General manager and personal assistant to CEO
TBS Services
09.2004 - 03.2010
General manager
Stones Cresta
08.2002 - 09.2004
Waiter and Manager
Silver Birch Restaurant
12.1999 - 08.2002
Education
Online Marketing Course -
GetSmarter (UCT)
Matric - undefined
Aurora Private
Skills
Customer serviceundefined
Personal Values
- Passionate: Spiral up, to be positive, bring momentum, and energy to those around me
- I am owner: Accountable and take responsibility. Find solutions, learn from my mistakes, and own tasks to completion
- Curious and creative: Constantly innovating, exploring, learning, stretching myself, pushing the boundaries and thinking out of the box
- Be a team player: Leave ego at the door, be teachable, engaged, inclusive, and transparent. Bring the best of myself and the best out of others, rallying behind a larger team mission
Letter Of Recommendation
To whom it may concernBrendan McClean has been employed by Allergen Baker since August 2015 to December 2021, when Allergen Baker ceased to trade.During this time Brendan has become a highly valued member of our business, what started as a temporary position evolved into a permanent role.Brendan was contracted to assist with sales while Diana was immobilized due to an injury. This evolved into a permanent position where with his assistance Allergen Baker grew from a R500 000 a year company to a R1 200 000 company.This was achieved by establishing and nurturing client relationships with very difficult retailers, buyers, production planners, co-ordination of deliveries to distribution centers nationwide, door to door couriers for smaller clients, and pursued new stock listings where he found a need.He later took over the planning of production and customer relationships.The sales and production staff valued his input and understanding of most issues occurring within the marketing and production environment.Brendan gives his heart and soul to everything he undertakes; his values of honesty and transparency further improve the development of client relationships bothinternal and external.Brendan would be an assist to any company with similar values.The Allergen Baker (Pty) Ltd (Co Reg No. 2013/138667/07) Mobile Tel: 082 2933168 Email: diana@theallergenbaker.biz Unit C7 Prime Park, Elfindale Cape Town, 7780Founder: D SWales
Birth Names Surname
Brendan McClean
Known As
Brendan
Ee Status
Non EE
Own Vehicle
YES, Code 8
Personal Information
- ID Number: 8210315024080
- Ethnicity: White
- Notice Period: Immediately
- Gender: Male
- Nationality: South African
- Driving License: YES
Residential Area
Fish Hoek
References
- Signature Hospitality, Nicolas, CEO, 079 922 6169
- Longbeach Brewery, Charlie Murry, Owner, 082 474 974
- Lenton, Mark Naughton, General Manager, 011 476 4662
- Fourno’s Bakery and Restaurant, George, General Manager, 011 883 7194
- Zapper Marketing, Nadine Dodo, Regional Sales Manager (No longer available)
- JarCafe, Jurgen Allen, Part Owner, 083 386 0761
- The Allergen Baker, Diana Swales, Owner, 082 293 3168
- GForce Body & Mind, Getanya Swales, Owner, 071 173 7843
- TBS Services, Aubrey Pieterse, Owner, 083 753 4454
Timeline
Operations and New Business Development Manager
Signature Hospitality
09.2023 - Current
Supply Chain Coordinator
Pura Beverage Company
12.2022 - 09.2023
General Manager
Long Beach Brewery
12.2021 - 12.2022
Operations Manager and New Business Development Manager
The Allergen Baker
11.2015 - 12.2021
Freelancer
Freelancing
06.2015 - 11.2015
Customer activation specialist and sales representative
Zapper Marketing
06.2014 - 04.2015
Assistant general manager
Fourno's Bakery and Restaurant
05.2013 - 06.2014
Sales representative
Lenton
03.2011 - 11.2012
General manager
Vida E Café
12.2010 - 02.2011
General manager
Alimento's Restaurant
07.2010 - 09.2010
General manager and personal assistant to CEO
TBS Services
09.2004 - 03.2010
General manager
Stones Cresta
08.2002 - 09.2004
Waiter and Manager
Silver Birch Restaurant
12.1999 - 08.2002
Online Marketing Course -
GetSmarter (UCT)
Matric - undefined
Aurora Private
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