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Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

A hard-working, passionate, dedicated and outcome-driven individual with valuable experience in retail and customer service. Outstanding communication and relationship building skills leading to customer relationships built on trust and quality service which inspire confidence and loyalty. Very efficient individual who thrives under pressure and adapts well to learning new and different processes. Strong ability to organise and prioritise tasks at hand and possess the ability to multi-task different processes to achieve the best outcome for the team and company. Seeking a new, challenging role which will utilise existing skills and be an opportunity for me to transfer all previous experience and knowledge. Highly successful at working with peers, sales personnel and managers. Motivated professional with proven record of hard work and confidence to direct towards customers through an individualized service. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing calls.

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dynamic and results-oriented professional with a proven track record at Remaxima-Kiev, excelling in client recruitment and retention, and adept in CRM. Demonstrates exceptional leadership and effective communication skills, both orally and in writing. Renowned for reliability and the ability to analyze complex problems, ensuring client satisfaction and operational excellence.
• Bachelor of Medicine, Bachelor of Surgery (DNITNM); Dnipro, Ukraine.
• ICOES accredited English teaching (TEFL) Certificate from International Open Academy
• IELTS score 8.0 (IELTS Test Center UA001); Kharkov, Ukraine (2021)
• IELTS score 8.0 (IELTS Test Center AM001); Yerevan, Armenia (2024)
Tax Number: 0866669252

Dynamic and results-driven professional with experience as a Call Center Agent at MWEB, excelling in customer communications and problem-solving. Proven ability to enhance customer satisfaction through effective issue resolution and technical support. Skilled in CRM software and committed to continuous improvement, consistently exceeding performance targets in high-pressure environments.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Developed extensive interpersonal and problem-solving skills in high-volume customer service setting, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently and provide exceptional service. Seeking to apply transferable skills in dynamic, team-oriented environment.

Sihle Gqadu

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Call Center Agent

Call Center Agent

Call Center Agent

Education

BSC in Governance And Public Administration - Governance And Public Administration

Some College (No Degree) -

Matric (Grade 12) -

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Call Center Agent

Call Center Agent

Some College (No Degree) -

Call Center Agent

Matric (Grade 12) -

BSC in Governance And Public Administration - Governance And Public Administration

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