Sifiso Ntokozo Mabizela
Project Coordinator, Sales Consultant, Branch Manager
Roodepoort
Summary
Versatile professional with skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for delivering effective solutions through adaptability and a proactive approach. Experienced in customer service and sales, with a focus on building customer relationships and understanding their needs. Strong communication and interpersonal skills enable the provision of superior customer service. Also experienced in branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
13
13
years of professional experience
10116
10116
years of post-secondary education
Work History
Universal Banker 2IC
Standard Bank SA
04.2022 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Sales Consultant, Assistant Branch Manager, BM
Capitec Bank Ltd,
05.2017 - 04.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Electrical Technician, Project Coordinator
Boomgate System (Pty) Ltd
06.2014 - 03.2017
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Electrical Technician
Matjhabeng Local Municipality (Free State)
03.2012 - 02.2014
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Disconnected and removed motors and pumps.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
Education
National diploma NQF6 - Electrical Engineering
Vaal University of Technology
Vanderbijlpark, South AfricaAdvanced diploma NQF 7 - Management
Stadio (Southern Business School)
Krugersdorp, South Africa 04.2001 - 12.2024
Certificate - Data Analysis
University of Cape Town
Cape Town, South Africa 04.2001 - 01.2022
National Certificate NQF 5 - Banking
Cornerstone Performance Solutions
Randburg, South Africa12-2021
Advanced Certificate NQF 6 - Advanced Project Management
North-West University
Potchefstroom, South Africa12-2016
N2 - Electrical Engineering
Goldfields FET College
Welkom, South AfricaNational Senior Certificate - Grade 12 - Matric
Unitas Secondary School
Welkom, South AfricaSkills
Effective time management
Community networking
Client relationship management
Lead conversion strategy
Project Administration
Telemarketing outreach
Sales of products and services
Skilled in managing objections
Project coordination
Achieves sales targets
Customer engagement
Customer service
Sales strategy consultation
Project oversight
Personal Information
- ID Number: 8811075807083
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 07/11/88
- Nationality: South African
- Driving License: Code 10/C1
- Marital Status: Married
Reference
Team leader - Standard Bank: Sindiswa Sibisi (073 110 1648)
Branch Manager - Capitec Bank: Jonathan Adams (081 592 7491)
Senior Production supervisor - Boomgate Systems: Thato Dioka (081 746 6865)
Electrical Engineer Supervisor - Matjhabeng Local Municipality: Mr M. Mokhele (073 220 8316)
Timeline
Universal Banker 2IC
Standard Bank SA
04.2022 - Current
Sales Consultant, Assistant Branch Manager, BM
Capitec Bank Ltd,
05.2017 - 04.2022
Electrical Technician, Project Coordinator
Boomgate System (Pty) Ltd
06.2014 - 03.2017
Electrical Technician
Matjhabeng Local Municipality (Free State)
03.2012 - 02.2014
Advanced diploma NQF 7 - Management
Stadio (Southern Business School)
04.2001 - 12.2024
Certificate - Data Analysis
University of Cape Town
04.2001 - 01.2022
National diploma NQF6 - Electrical Engineering
Vaal University of Technology
National Certificate NQF 5 - Banking
Cornerstone Performance Solutions
Advanced Certificate NQF 6 - Advanced Project Management
North-West University
N2 - Electrical Engineering
Goldfields FET College
National Senior Certificate - Grade 12 - Matric
Unitas Secondary School
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