Alex Nyamane
Pretoria,South Africa
Summary
I am an analytical and self-driven individual who pays very much attention to detail. I also ensure that I stick to laid down processes and remain compliant in everything I do. I am target and goal orientated. In my current role, my passion is more on Client Service and Risk mitigation, which I carry twenty years' worth of experience on and adapt well to changes they bring.
Organized Team Leader with 7 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organizational goals. Strong facilitator, trainer and mentor.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
Work history
Team Leader: Universal Banker
The Standard Bank of South Africa
Pretoria
2019.08 - 2025.01
- Improving team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Receive, resolve, or escalate queries and complaints as reported by clients
- Developing and maintaining an agile team culture by facilitating team building activities and promoting an environment of continuous improvement
- Managing team budget and resources to ensure that team has access to necessary equipment and achieve on their annual goals within the organization
- Making sure Risk is mitigated and the mitigation processes are aligned to policies and reporting on any risk matters and trends that may negatively affect the organization
- Report writing to Senior management on the progress and development of the team I manage
Team Leader Branch
The Standard Bank of South Africa
Pretoria
2018.01 - 2019.07
- Analysing customer feedback data to identify trends and opportunities for improvement
- Led a team of employees to achieve their key performance indicators
- Developing and implemented strategies for improving customer service, resulting in increase in customer satisfaction
- Leveraging market research to identify new business opportunities and drive growth
- Ensuring cost is managed effectively with the compliance framework
Service Consultant
The Standard Bank of South Africa
Pretoria
2013.10 - 2017.12
- Resolved customer complaints in a timely manner, resulting in an increase in customer satisfaction ratings
- Developed and maintained a customer database that enabled efficient customer service and relationship management
- Analysed customer service data and identified key trends, allowing for more targeted and effective customer service strategies
- Ensuring set annual targets are met
Enquiries Officer
The Standard Bank of South Africa
Pretoria
2008.05 - 2013.09
- Handling customer complaints calmly and professionally, resolving customer issues in a timely manner
- Creating reports and documents as requested by the office manager
- Processing of transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Bank Teller
The Standard Bank of South Africa
Pretoria
2006.02 - 2008.08
- Completed transactions accurately and efficiently and at an accuracy rate
- Balanced tills with a 0% error rate
- Educated customers on bank policies and procedures
- Followed bank security procedures to protect customer data and assets
Education
Hons. Degree - Financial Management
University of South Africa
2023.01 - 2025.05
BCom. - Financial Management
University of South Africa
2012.01 - 2022.06
Higher Certificate - Management Practice
Henley Business School
2018.08 - 2019.08
Certificate In Banking - Banking
Cornerstone Performance Solution
2017.09 - 2018.04
Certificate - Basic Computing Fundamentals
Rosebank College
2004.08 - 2004.10
National Certificate - Electrical Engineering-Light Current
Tshwane South College of Engineering
2002.08 - 2004.08
Matric - Grade 12 Certificate
Mamelodi Secondary School
1997.01 - 2001.12
Skills
- Effective Time Management
- Interpersonal Communication
- Effective Leadership
- Sales Management
- Analytical- Market trends
- Strategic Planning
- Critical thinking and problem solving
- Employee coaching and mentorship
- Task prioritizing
- Negotiation proficiency
- Business acumen
- Financial Forecasting
- Decisive decision-making
Languages
English
Afrikaans
Sepedi
Personal Information
Nationality: South African
Custom
- Donald Masinge, Branch Manager, The Standard Bank of South Africa, Donald.masinge@standardbank.co.za, +27 63 402 8534
- Ncedisile Sithebe, Manager, The Standard Bank of South Africa, Ncedisile.sithebe@standardbank.co.za, +27 73 208 5479
- Mthoko Mpangase, Branch Manager, The Standard Bank of South Africa, Mthoko.mpangase@standardbank.co.za, +27 79 045 9656
Timeline
Hons. Degree - Financial Management
University of South Africa
2023.01 - 2025.05
Team Leader: Universal Banker
The Standard Bank of South Africa
2019.08 - 2025.01
Higher Certificate - Management Practice
Henley Business School
2018.08 - 2019.08
Team Leader Branch
The Standard Bank of South Africa
2018.01 - 2019.07
Certificate In Banking - Banking
Cornerstone Performance Solution
2017.09 - 2018.04
Service Consultant
The Standard Bank of South Africa
2013.10 - 2017.12
BCom. - Financial Management
University of South Africa
2012.01 - 2022.06
Enquiries Officer
The Standard Bank of South Africa
2008.05 - 2013.09
Bank Teller
The Standard Bank of South Africa
2006.02 - 2008.08
Certificate - Basic Computing Fundamentals
Rosebank College
2004.08 - 2004.10
National Certificate - Electrical Engineering-Light Current
Tshwane South College of Engineering
2002.08 - 2004.08
Matric - Grade 12 Certificate
Mamelodi Secondary School
1997.01 - 2001.12