Sibusiso Gift Madlala
Sales Consultant
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Traffic Fines Consultant
Fines SA
09.2023 - Current
- Contact clients and provide them with updated list of traffic fines, from different municipalities
- Email them the proof and provide discount
- Convince client to pay early to avoid Penalties
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
sales consultant
IGNITION GROUP
03.2023 - 09.2023
- Cold calling prospective clients to sell latest DSTV Decoder, LTE router and VAS
- Capturing clients details on silver surfer
- Upgrading existing clients to the latest decoder
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
sales agent & lead warmer
MATRIX car tracker
01.2022 - 01.2023
- Cold calling clients and selling them car trackers
- Organizing the fitment with the fitment technicians
- After selling, checking whether the fitment was and if the client would be interested in add On's to the contract
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
- Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.
Marketing, Sales Consultant & Technical analysis
FXNET
01.2015 - 01.2018
- Consulting clients about stock exchange
- Pitching about good investments
- Training clients on how to use the software and how to invest
- Analyzing best investments for clients, teaching clients on technical and fundamentals and best investments
- Supported sales team by providing insightful customer segmentation analyses, contributing to increased acquisition rates.
- Developed comprehensive financial models for forecasting and budgeting, resulting in more accurate predictions.
Blocksman
Best Cut Best Grade
07.2014 - 03.2015
- Deboning of lamb, beef and pork
- Making orders and in control of stock take
- Advertising the type of products to the public
- Also making sales at the butchery when short of staff
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured product quality by performing regular checks on expiration dates and rotating stock accordingly.
Administrative Assistant
Relocation online: Immigration Agency
02.2013 - 07.2014
- Answering client's e-mails
- Opening of new files of clients
- To apply and submit documents for clients at Department of Home Affairs
- Collect Permits
- Make follow-up on processes regarding permits with Department of Home Affairs daily
- Courier document or Permit to our Branch in Johannesburg for verification and submission to clients that have paid in full
- Assist in answering busy switchboard
Education
Grade 12 - English, Afrikaans, Mathematics Literacy, Business Studies, History, CAPS, Life Orientation, Physical Education
Premier College
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Microsoft Excel
Microsoft Word
Document Control
Customer Service
Computer Proficiency
Time Management
Appointment Scheduling
References
- Relocation Online, Ms Letisha Raderman, Supervisor, 0832696027
- Best Cut Butchery, James Brider, Manager, 0357722944
- FXNET, Mitchem Cupido, Team Leader, 0676988442
- Matrix, Megan Meth, Manager, 0615616857
- Ignition Group, Moegamat Coyzyn, Campaign Manager, 0629050211
- Ignition Group, Alicia Peterson, Team Leader, 0798025484
- Fines SA, Shakeelah Jonathan, Team Leader, 0620027383
Personal Information
- ID Number: 9403015306084
- Ethnicity: African (Black)
- Dependents: 3
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Traffic Fines Consultant
Fines SA
09.2023 - Current
sales consultant
IGNITION GROUP
03.2023 - 09.2023
sales agent & lead warmer
MATRIX car tracker
01.2022 - 01.2023
Marketing, Sales Consultant & Technical analysis
FXNET
01.2015 - 01.2018
Blocksman
Best Cut Best Grade
07.2014 - 03.2015
Administrative Assistant
Relocation online: Immigration Agency
02.2013 - 07.2014
Grade 12 - English, Afrikaans, Mathematics Literacy, Business Studies, History, CAPS, Life Orientation, Physical Education
Premier College