Cikizwa Memoria Gomba
Office Administration And HR Administration
Cape Town
Summary
Call Centre Agent with Office Practice and HR Administration experience, handling inbound customer queries, service escalations, and issue resolution across support and sales environments. Strengthens customer satisfaction and retention by following process, explaining next steps clearly, and keeping each interaction accurate in Microsoft Office records. Supports smooth service delivery through calm communication and consistent policy adherence.
Overview
1
1
Language
22
22
years of professional experience
Work History
Traffic Fines Administration
FINESSA
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer support @Rain / Inbound Telesales representative @ Rain / Retention Specialist @Rain
Wipro Technology with Rain Wi-Fi
01.2024 - 11.2024
- Assisting incoming calls from potential customers who already expressed interest in our product / service and answer their questions, address concerns and ultimately convert those inquiries into sales, by guiding them through the purchasing and process requiring excellent communication.
- Receiving communication directly from customers to resolve problems, answer questions and provide advice and support.
- Worked to keep the customer happy and preventing customer from cancellation.
- Work as a bridge between customers and company and retain the customer and company and retain.
- Ensure customer have a positive experience with the company product /service.
- Maintaining the client and company relationship with process and procures.
- Reason for leaving: Resigned Wipro Rain campaign came to an end.
- Currently I’m working as an Indriver Driver
- I provide scheduled rides and courier delivery using my above skills obtained.
Customer Service Representative
Bidvest Car Rental New Brand: Bluu Car Rental
09.2018 - 04.2023
- Front counter Reservations.
- Conducted daily stock checks and managed vehicle administration, including changeovers and claims.
- Rental administration including costing, batching, reports.
- Assisting with after-hours calls – Bidtrack / Roadside assistance.
- Planned and scheduled activities and resources, ensuring correct allocation of vehicles for rentals.
- Monitored profitability and cost control within company system, ensuring accurate data capturing and general administration.
- Managing accessory and fleet stock maintenance.
- Reason for leaving:_ Resigned for change
Customer Service Agent
Careworks
06.2017 - 09.2017
- Call new client received from field workers
- Call all previous schedule clients listed on the workflow for the day
- Introduce the client to MMC booking procedure on first call
- Ensure that the client attends appointment and receives contract
- Assess the client level of knowledge regarding medical male circumcision, record questions and answers according how they are asked
- Reason for leaving: Contract ended
Fonechoice Customer Service Agent
Homechoice
03.2015 - 03.2017
- Handling customer queries and escalations
- Adhering to policy and ensuring customer satisfaction
- Building and maintaining relation between the service and the client base
- Reason for leaving: I decided to further my studies
Customer Care Consultant
WNS/Vodacom
11.2010 - 09.2014
- Resolved customer queries and escalations to enhance satisfaction
- Adhering to policy and ensuring customer satisfaction
- Developed and maintained strong relationships between service provider and client base
- Reason for leaving: Personal reasons
TB & HIV Counsellor and Stock Controller
TB Care Association (Gugulethu Clinic)
10.2007 - 10.2009
- Driving TB & HIV awareness in schools, companies and public places
- Test and diagnose patients
- Managing stock supplies
- Compiling monthly report on stock, nutritional supplies and awareness materials which include pamphlets
- Certifying invoices for supplier payments
- Reporting in monthly management meetings to all stakeholders e.g. doctors and matrons
- Reason for leaving: Received a better offer elsewhere
Homecare Nurse
Robin Trust Home Nursing Services
01.2007 - 09.2007
- Provided nursing care to fragile and aged patients by creating a supportive environment for recovery
- Reason for leaving: End of learnership
Broadcaster and Call Centre
Lovelife Youth Centre
01.2005 - 12.2006
- Educated and promoted awareness of positive lifestyle and sexuality
- Facilitated and implemented discussions on positive lifestyle awareness
- Manage stock and certifying invoices for supplier payments
- Reported monthly on development objectives in management meetings
- Reason for leaving: Contract ended
Education
Higher Certificate (NQF Lever 5 ) - Office Practice And HR Administration
Silulo Ulutho Technologies
Capetown, South Africa 07-2026
Senior Certificate - English 1st Language, IsiXhosa 2nd Language, Geography, Physical Science, Biology
Lagunya Finishing School
ST Francis 01-2004
Skills
Microsoft Office (Word, PowerPoint, Excel)
Customer service
Call handling
Escalation management
Retention support
Appointment scheduling
Workflow coordination
Stock control
Report preparation
Invoice processing
References
- Thanduxolo, Montakana, Team Leader, 0829918513, 021 527 6600 (w), WNS/Vodacom, Mr Thanduxolo Montakana : Team Leader, Cellular : 0829918513, Telephone : 021 527 6600 (w)
- Louw, Matron, 021 673 0342 (w), Robbin Trust, Sister Louw: Matron, Telephone: 021 673 0342 (w)
- Chesne, Botha, Team Leader, 021 673 0342 (w) ext 4342, Fonechoice, Mr Chesne Botha : Team Leader, Telephone : 021 673 0342(w) ext 4342
- Ayanda, Mfuya, Manager, 079 507 448, Careworks, Ms Ayanda Mfuya (Manager), Cellular: 079 507 448
- Ashely, Adonis, Branch manager, 082 828 8639, 021 927 2750 ext 2765, Bluu car Reantal, Mr Ashely Adonis (Branch manager), Cellular: 082 828 8639, (w) 021 927 2750 ext 2765
- 073 221 7097, +91 6305271557, Wipro Technology/ Rain Wi-Fi, 073 221 7097, (205066884) – Emp No., M: +91 6305271557 (Paluri Nananyana)
Timeline
Traffic Fines Administration
FINESSA
08.2025 - Current
Customer support @Rain / Inbound Telesales representative @ Rain / Retention Specialist @Rain
Wipro Technology with Rain Wi-Fi
01.2024 - 11.2024
Customer Service Representative
Bidvest Car Rental New Brand: Bluu Car Rental
09.2018 - 04.2023
Customer Service Agent
Careworks
06.2017 - 09.2017
Fonechoice Customer Service Agent
Homechoice
03.2015 - 03.2017
Customer Care Consultant
WNS/Vodacom
11.2010 - 09.2014
TB & HIV Counsellor and Stock Controller
TB Care Association (Gugulethu Clinic)
10.2007 - 10.2009
Homecare Nurse
Robin Trust Home Nursing Services
01.2007 - 09.2007
Broadcaster and Call Centre
Lovelife Youth Centre
01.2005 - 12.2006
Higher Certificate (NQF Lever 5 ) - Office Practice And HR Administration
Silulo Ulutho Technologies
Senior Certificate - English 1st Language, IsiXhosa 2nd Language, Geography, Physical Science, Biology
Lagunya Finishing School