SIBUSISO USAI
Johannesburg
Summary
Dynamic sales consultant with proven success at MSA, leveraging negotiation techniques and customer relationship management to boost client satisfaction and drive revenue growth. Skilled in upselling strategies and data analysis, consistently exceeding sales targets through proactive engagement and tailored solutions. Committed to fostering strong client relationships and delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Sales Consultant
MSA
Johannesburg
02.2018 - Current
- Generating daily reports on sales activities for management review.
- Boosting client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Negotiating deals and handling complaints or objections.
- Increasing revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analysing customer needs and identified solutions to meet their requirements.
- Developing and maintaining relationships with new and existing clients to increase sales revenue.
- Listening to customer needs to identify and recommend best products and services.
- Working with fellow sales team members to achieve group targets.
Telesales Representative
Cyberia call centre
Johannesburg
01.2014 - 11.2017
- Maintained and recorded customer information in database.
- Presented information about membership details and purchase advantages.
- Gathered customer feedback to improve product offerings, processes, and marketing campaigns.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
- Broke down objections using friendly, persuasive strategies.
Receptionist
Doctors surgery
Johannesburg
01.2009 - 08.2013
- Collated, bound and stored computer-generated reports.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Education
High School Diploma -
O Level
St Columba's High Scholl01-2008
Some College (No Degree) - Higher Certificate in Insurance
UNISA
Johannesburg, South AfricaSome College (No Degree) - RE Certification
Moonstone
JohannesburgSkills
- Sales forecasting
- Lead generation
- Customer relationship management
- Negotiation techniques
- Upselling strategies
- Data analysis
Timeline
Sales Consultant
MSA
02.2018 - Current
Telesales Representative
Cyberia call centre
01.2014 - 11.2017
Receptionist
Doctors surgery
01.2009 - 08.2013
High School Diploma -
O Level
Some College (No Degree) - Higher Certificate in Insurance
UNISA
Some College (No Degree) - RE Certification
Moonstone
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