Sibusiso Sikhosana
IT Technician
Johannesburg
Summary
Experienced with hardware installation, maintenance, and repair. Utilizes advanced troubleshooting techniques to ensure seamless operation of IT systems. Knowledge of network configurations and customer service best practices.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
IT Hardware Technician
Computermania
Pretoria
05.2024 - Current
- Reduced downtime for clients by providing timely and efficient hardware support.
- Contributed to company-wide IT initiatives, bringing expertise in hardware installation and configuration.
- Maintained optimal computer performance with routine system checkups and updates.
- Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
- Implemented network infrastructure upgrades to ensure seamless connectivity for users.
- Maximized equipment lifespan through thorough preventive maintenance routines.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Strategically implemented new computer projects and hardware installations to improve workflow for [Number] employees.
IT Technician
Incredible Connection
Johannesburg
02.2021 - 06.2023
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
National Handcraft Training Centre Eswatini
The Kingdom Of Eswatini 01.2018 - 02.2019
Skills
Remote support
Firmware updates
Software installation
Operating systems
Storage management
Peripheral support
Computer hardware troubleshooting
Technical problem solving
Technical support
Computer maintenance
Machine disassembly
Teamwork
Problem-solving
Customer service
Remote technical support
Technical issues analysis
Help desk support
Timeline
IT Hardware Technician
Computermania
05.2024 - Current
IT Technician
Incredible Connection
02.2021 - 06.2023
National Handcraft Training Centre Eswatini
01.2018 - 02.2019
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