Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTHA LEHLOHONOLO MATSEKE

Branch Manager
Johannesburg

Summary

With eight years of retail experience, I have cultivated a solid foundation in sales, customer service, and store operations. Track record includes exceeding sales targets, delivering exceptional customer experiences, and effectively managing inventory. I possess a strong understanding of the retail industry and strive to create a positive and thriving environment for both customers and team members. I am confident in my ability to contribute to the success and growth of your organization.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Branch Manager

Bluetech Telkom
Johannesburg
09.2024 - Current
  • Developed and implemented strategic business plans to increase branch profitability and improve customer satisfaction.
  • Managed a team of employees, providing training, coaching, and performance evaluations to foster growth and development within the branch.
  • Oversaw daily branch operations, ensuring compliance with policies and fostering a productive work environment.
  • Analyzed branch performance metrics to identify trends and implement corrective actions for continuous improvement.
  • Established and maintained a high standard of customer service, leading to increased client satisfaction and loyalty within the branch.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Assistant Store Manager

Telkom Bluetech Retail
Johannesburg
02.2024 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained a well-organized and clean workspace, ensuring smooth operations during peak hours.
  • Contributed to positive store atmosphere by greeting customers warmly and offering assistance as needed.
  • Fostered strong relationships with regular customers, increasing their satisfaction and likelihood of return visits.
  • Overall management day to day duties.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements.

Acting Branch Manager

Telkom Bluetech
Johannesburg
04.2020 - 09.2022
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Sales Agent

Bluetech Retail (Telkom)
Johannesburg
04.2018 - 04.2020
  • Developed sales strategy to meet established sales objectives.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Developed strategic plans for day-to-day financial operations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Waitress / Runner

Maxis
Johannesburg
01.2018 - 03.2018
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Waiter

Net Care Cafe
Johannesburg
01.2017 - 12.2017
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Sales Consultant

Cell C
Johannesburg
02.2016 - 01.2017
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Educated customers on offerings and upsold products and services to increase revenue.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.

Outbound Call Center Agent / Validator

I Talk Financial Services
Johannesburg
01.2014 - 12.2016
  • Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
  • Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.

Education

Grade 12 - Accounting and Business Management

South View High School
Lenasia
01.2009 - 12.2014

Skills

  • Microsoft Office Suite

  • POS Systems

  • Sales Techniques

  • Relationship Management

  • Cash Handling

  • Upselling Techniques

  • Customer Relations

  • Stock Management

  • Stock Rotations

Team management

Customer service

Sales strategy

Employee training

Timeline

Branch Manager

Bluetech Telkom
09.2024 - Current

Assistant Store Manager

Telkom Bluetech Retail
02.2024 - 09.2024

Acting Branch Manager

Telkom Bluetech
04.2020 - 09.2022

Sales Agent

Bluetech Retail (Telkom)
04.2018 - 04.2020

Waitress / Runner

Maxis
01.2018 - 03.2018

Restaurant Waiter

Net Care Cafe
01.2017 - 12.2017

Sales Consultant

Cell C
02.2016 - 01.2017

Outbound Call Center Agent / Validator

I Talk Financial Services
01.2014 - 12.2016

Grade 12 - Accounting and Business Management

South View High School
01.2009 - 12.2014

Similar Profiles

CREATE PROFILE
MARTHA LEHLOHONOLO MATSEKEBranch Manager