Sibusiso Nzunzu
Port Elizabeth
Summary
Skilled Accounts Administrator with strong background in financial management, bookkeeping and budgeting. Relevant experience includes managing accounts receivable/payable, preparing financial reports, and streamlining accounting procedures for efficiency. Strengths lie in problem-solving abilities, keen attention to accuracy and a solid understanding of compliance standards. Past roles have resulted in improved financial accuracy and cost reductions through effective administrative strategies.
Overview
13
13
years of professional experience
Work History
Virtual Accounts Administrator
Effective Administrators
Port Elizabeth
10.2024 - Current
- Managed accounts receivable and payable activities, including invoicing, payments, collections and reconciliations.
- Prepared monthly financial statements in accordance with GAAP guidelines.
- Processed payroll for staff members on a bi-weekly basis.
- Monitored bank activity to ensure accuracy of financial records.
- Researched discrepancies in accounts and prepared adjusting journal entries as needed.
- Performed general ledger account reconciliations on a monthly basis.
- Maintained up-to-date customer files with accurate information relating to billing cycles, credit limits and contact details.
- Developed processes for streamlining accounts administration tasks.
- Assisted external auditors during annual audits by providing requested documents in a timely manner.
- Identified ways to improve overall efficiency within the department through process automation or better utilization of resources.
- Received and recorded cash, checks and transfers.
Receptionist/Customer Care Officer
Netcare Medicross
Port Elizabeth
04.2018 - 08.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Claims Caturer and Correspondence Agent
Discovery Health
Port Elizabeth
09.2012 - 10.2017
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Customer Service Representative
Capitec Bank
Port Elizabeth
06.2011 - 07.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Some College (No Degree) - NCV Office Administration
Port Elizabeth FET College
Port ElizabethSkills
- Internal Controls
- Audit Support
- Cash Flow Management
- Accounts payable management
- Data Entry
- Word Processing
- Organization and Scheduling
Languages
Xhosa
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Virtual Accounts Administrator
Effective Administrators
10.2024 - Current
Receptionist/Customer Care Officer
Netcare Medicross
04.2018 - 08.2024
Claims Caturer and Correspondence Agent
Discovery Health
09.2012 - 10.2017
Customer Service Representative
Capitec Bank
06.2011 - 07.2012
Some College (No Degree) - NCV Office Administration
Port Elizabeth FET College
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