Sibusisile Buhle Mpanza
Pharmacist
Summary
Qualified Pharmacist with strong background in management, pharmacological knowledge and patient care. Dedicated Pharmacist offering over 10 years of experience in different sectors of the Pharmaceutical sector. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons.
Overview
17
17
years of professional experience
Work History
Research Pharmacist
Africa Health Research Institute
05.2022 - Current
- Manage Investigational Products (IP) and devices used in Clinical Trial/s and other registered medication stored in the Pharmacy.
- Ensure adherence to Good Clinical Practise, Good Pharmacy Practise, Good Manufacturing Practise, specific sponsor/ study requirements, Organization's Standard Operating Procedures, ICH (The International Council for Harmonization of Technical Requirements for Pharmaceuticals for Human Use), and South African regulatory requirements.
- Ensure clear, concise, correct, and complete documentation in a Clinical Trial.
- Provide professional patient care, adverse effects monitoring and reporting.
Assistant Manager: Pharmaceutical Services
Provincial Pharmaceutical Supply Depot
07.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager: Pharmaceutical Services
Ngwelezana Tertiary Hospital
09.2015 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets and allocated resources to maximize productivity.
Pharmacy Supervisor
Ngwelezana Hospital
04.2015 - 08.2015
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Optimized patient care through close collaboration with other healthcare professionals.
Pharmacist
Ngwelezana Hospital
01.2010 - 03.2015
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Pharmacist (Community Service)
Hlabisa Hospital
01.2009 - 12.2009
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
Pharmacist Intern
Eshowe Hospital
01.2008 - 12.2008
- Served as a reliable resource for patients seeking information on medications, supplements, and general health inquiries.
- Assisted with managing the controlled substance inventory, maintaining compliance with federal regulations and record-keeping requirements.
- Improved customer satisfaction by providing prompt and courteous service at the prescription drop-off and pick-up areas.
- Collaborated with pharmacists to develop individualized medication therapy plans, optimizing patient outcomes.
- Actively participated in quality improvement initiatives aimed at enhancing overall pharmacy performance and patient care services offered.
- Enhanced patient care by conducting thorough medication reviews and counseling sessions.
- Promoted patient safety by identifying potential drug allergies or contraindications during the prescription filling process.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Demonstrated proficiency in pharmaceutical calculations, ensuring accurate dosing for pediatric and geriatric patients alike.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
Education
Certificate in Pharmaceutical Supply Chain - Supply Chain
Wits University
Johannesburg, South Africa 04.2001 -
B. Pharmacy - Pharmacy
University of KwaZulu-Natal
Durban, South Africa 04.2001 -
Skills
Management skills
Planning and Organization
Communication
Medication Dispensing
Patient Education
Reviewing prescriptions
Drug Inventory Management
Documentation skills
Pharmaceutical Calculations
Storage procedures
Quality Assurance Controls
Pharmacy Ethics
Driver's Licence
Code: C1
First issue: 07/2009
Timeline
Research Pharmacist
Africa Health Research Institute
05.2022 - Current
Assistant Manager: Pharmaceutical Services
Provincial Pharmaceutical Supply Depot
07.2020 - 04.2022
Assistant Manager: Pharmaceutical Services
Ngwelezana Tertiary Hospital
09.2015 - 06.2020
Pharmacy Supervisor
Ngwelezana Hospital
04.2015 - 08.2015
Pharmacist
Ngwelezana Hospital
01.2010 - 03.2015
Pharmacist (Community Service)
Hlabisa Hospital
01.2009 - 12.2009
Pharmacist Intern
Eshowe Hospital
01.2008 - 12.2008
Certificate in Pharmaceutical Supply Chain - Supply Chain
Wits University
04.2001 -
B. Pharmacy - Pharmacy
University of KwaZulu-Natal
04.2001 -