sibongile baloyi

1. Card Consultant.

• Help customers with card issues (lost, stolen, declined).
• Block and replace cards.
• Explain charges or unusual transactions.
• Assist with PIN resets and card activations.
• Handle disputes related to card payments.

2.

2. Transactional Banker.

• Assist with payments, transfers, and account queries.
• Managed and resolved complex customer complaints, restoring trust in banking services.
• Help customers understand their accounts.
• Support with online banking issues.
• Sell or explain products (accounts, savings, etc.).
• Resolve general banking problems.

3. Fraud Officer.

• Investigate suspicious transactions.
• Detect fraud patterns (card fraud, online fraud, and scams).
• Freeze or restrict accounts when needed.
• Work with internal teams on fraud cases.
• Gather evidence for serious investigations.

• Keep track of assigned accounts to identify outstanding debts.
  Plan a course of action to recover outstanding payments.
  Locate and contact debtors to inquire about their payment status.
  Negotiate payoff deadlines or payment plans.
  Handle questions, or complaints.
  Investigate and resolve discrepancies.

• Welcoming visitors by greeting them in person or on the telephone, and answering and referring inquiries.
  Directing visitors by maintaining employee and department directories, and giving instructions.
  Monitoring logbook, issuing visitor badges.
  Maintains the telecommunication system.