Shirly Ledwaba
Receptionist/administrator
Pretoria
Summary
A committed and solution-focused administrative professional with more than five years of experience in organizational assistance, public sector administration, and education administration. I have a postgraduate diploma in business management, an advanced diploma in business management, and currently pursuing a master's degree in public administration (MPA).
Strong organizational skills, meticulous attention to detail, stakeholder engagement, and a dedication to service excellence have all influenced my work. I presently work at Umalusi as a Receptionist and Brand Ambassador in the Public Relations and Communications Unit, where I offer high-level client-facing, administrative, and communication support.
I want to contribute to transformative governance and broaden my knowledge of public sector management. I am ambitious and intentional. My goal is to contribute value, honesty, and creative thinking to the expansion and improvement of organizations.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
1
1
Language
Work History
Public Relations Receptionist and Brand Ambassador
Umalusi
Council for Quality Assurance in General and Further Education and Training
09.2022 - Current
- Direct and coordinate switchboard and telephone system to address client inquiries.
- Facilitate the creation of purchase requisitions and payment requests aligned with organizational and departmental needs and standards.
- Scheduling meetings with internal and external stakeholders as well as staff members, and arranging resources for optimal effectiveness.
- Organize and maintain mailing and filing systems for all sub-unit functions, in accordance with the organization's standard operating procedures.
- Logging and validating packages and deliveries for organization and staff members.
- General reception functions, administrative tasks, and support with unit inventory management.
- Support organizational units in event planning.
- Execute additional tasks assigned by supervisor for Public Relations and Communications unit.
- Participated in PADS (Public Administration Display System) training.
- Project manager for the Nelson Mandela Day work event.
- Engaging in Umalusi organizational exhibitions and conferences.
Administrative Assistant (Human Capital Management)
Umalusi
Council for Quality Assurance in General and Further Education and Training
05.2022 - 08.2022
- Recording data according to specified standards of Human Capital Management department.
- Managing incoming correspondence, email communications, fax documents and performing photocopying, printing and filing duties.
- Supporting HR practitioner in executing general office tasks.
- Systematizing, managing, and preserving information in both physical and electronic mediums.
- Coordinating interactions between team members.
- Administering organization of paper-based and electronic documents.
Administrative Assistant
Jordan Secondary School
Gauteng Department of Education institution
06.2020 - 04.2022
- Organizing and archiving school documents.
- Tracking attendance, performance, and progress of both learners and educators.
- Executed a timely submission of learner performance schedules.
- Engaging with school visitors and resolving telephone inquiries promptly.
- Coordinating Gauteng Department of Education enrollment efforts for incoming learners.
- Maintaining and organizing school data through Valistractor DDD data Source system
Administrative Assistant
Suncrest High School
Gauteng Department of Education institution
01.2016 - 05.2020
- Directed development and successful execution of new school programme, fostering positive outcomes.
- Management of school financial operations, such as tuition fees, resource fees, contributions, etc.
- Acquiring and overseeing input of educators along with student data
- Scheduling appointments, coordinating meetings, and sharing data alongside recording, drafting, and circulating accurate minutes of meetings.
- Structuring statistical records for school to meet outlined requirements.
- Address all written correspondence, including emails, faxes, and letters.
- Tracking student academic development, achievements, and attendance records.
- Process sensitive information while ensuring complete confidentiality.
Education
Postgraduate Diploma/Honours - Business Management
Mancosa
Advanced Diploma/Degree - Business Management
Mancosa
National Diploma - Management Assistant
Sedibeng TVET College
VanderbijlparkSkills
Project management
Administrative support
Data entry
File management
Office management
Customer/Client relations
Time management
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Mail handling
Documentation and reporting
Typing speed
Meeting preparation
Multi-line telephone systems
Mail distribution
Professional demeanor
Phone etiquette
Calm demeanor
Reception desk management
Multitasking
Microsoft office
Teamwork and collaboration
Effective communication
Attention to detail
Call answering and routing
Excellent communication
Organizational skills
Punctual and reliable
Computer proficiency
Active listening
Self motivation
Problem-solving
Adaptability
Interpersonal skills
Secondary Education
Makgoka High School, Matric Senior Certificate (Grade 12), 2011, Accounting, Business Studies, Economics, English, Sepedi, Afrikaans, and Life Orientation
Languages
- English
- Afrikaans
- Sesotho
- Sepedi
- IsiZulu
- Setswana
References
- Biki Lepota, senior manager, Umalusi, biki.lepota@umalusi.org.za, 012-349-1510
- MJ Dlamini, principal, Suncrest High School, suncresthigh@cyberserve.co.za, 016-932-5664
- KP Mahlaba, principal, Jordan Secondary School, jordansec8@gmail.com, 082-557-0883
Timeline
Public Relations Receptionist and Brand Ambassador
Umalusi
09.2022 - Current
Administrative Assistant (Human Capital Management)
Umalusi
05.2022 - 08.2022
Administrative Assistant
Jordan Secondary School
06.2020 - 04.2022
Administrative Assistant
Suncrest High School
01.2016 - 05.2020
Advanced Diploma/Degree - Business Management
Mancosa
National Diploma - Management Assistant
Sedibeng TVET College
Postgraduate Diploma/Honours - Business Management
Mancosa