Shirley Mahlaela
Admin Clerk
Soweto
Summary
Dynamic Administrative Clerk with experience at IDC Band, adept at maintaining accurate documentation and recordkeeping. Excelled in enhancing customer satisfaction through effective communication and a welcoming demeanor. Proficient in filing systems and daily reporting, consistently delivering precise data updates and generating insightful reports to support operational efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
IDC Band
10.2018 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Receiving and Storing: Unloading, unpacking, and checking deliveries to ensure they match orders and meet quality standards.
- Warehouse Maintenance: Organizing stock rooms and maintaining cleanliness to comply with safety standards.
- nventory Management & Auditing: Conducting regular inventory counts (stocktakes) to reconcile physical stock with digital records, reducing discrepancies.
Admin Assistant
Oakwood Properties
05.2012 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
High School Diploma -
Boston Business College
Randburg, South Africa 04.2001 -
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Clerk
IDC Band
10.2018 - Current
Admin Assistant
Oakwood Properties
05.2012 - 11.2016
High School Diploma -
Boston Business College
04.2001 -