Snethemba Hlongwa
Administrator
Summary
Dynamic administrative professional with a proven track record at Momentum Medical Scheme, excelling in client communication and problem-solving. Adept at maintaining confidentiality and streamlining processes, I enhanced operational efficiency and improved client satisfaction through innovative strategies and meticulous attention to detail. Skilled in database administration and workflow management.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
Dr SN Ziqubu
07.2025 - Current
- Managed daily filing, document retrieval, and record maintenance for accurate office organization.
- Answered incoming calls and routed inquiries to appropriate staff with professional communication.
- Prepared letters, memos, and routine correspondence using standard word processing tools.
- Updated spreadsheets and databases to maintain current administrative records and client information.
- Scheduled appointments, meetings, and follow-ups while coordinating calendars for smooth workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of documents and packages.
- Verified forms and supporting documents for completeness before submission to relevant departments.
- Assisted staff with clerical tasks, copying, scanning, and photocopying to support daily operations.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Recieving Clerk
Pinnacle Laboratories
Durban, South Africa
01.2024 - 06.2025
- Received incoming laboratory shipments, verifying packing slips and purchase orders for accuracy.
- Inspected delivered materials for damage, shortages, and compliance with receiving requirements.
- Logged inventory into tracking systems, maintaining accurate receipt records and material status.
- Labeled, sorted, and routed supplies to correct storage locations and departments.
- Prepared receiving documentation, ensuring complete traceability for laboratory materials.
- Followed safety and quality procedures when handling chemical, consumable, and equipment deliveries.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Consultant
Momentum Medical Scheme
03.2022 - 11.2024
- Resolved member queries on benefits, contributions, claims, and authorisations with accuracy
- Interpreted scheme rules to guide members through complex healthcare options and processes
- Reviewed claim submissions and escalated exceptions for compliant processing
- Coordinated with internal teams to resolve service issues and improve turnaround times
- Advised members on plan changes, network providers, and funding requirements
- Maintained detailed case records to support quality service and audit readiness
- Identified recurring query trends and recommended process improvements to reduce repeat contacts
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Education
Bachelor of Education - Senior And Intermidiate Phase
University of South Africa
Dutban10.2019
Skills
Attention to detail
Clerical support
Maintaining confidentiality
Verbal and written communication
Problem-solving
Billing and invoicing
Customer follow-up
Cash management
Filing systems
Documentation and recordkeeping
Database administration
Scheduling appointments
Document management
Data compilation
Daily reporting
Time tracking
Appointment scheduling
Basic accounting
Word processing
Mail routing
Database maintenance
Information security
Typing speed
Customer service
Time management
Multitasking
Client communication
Phone etiquette
Microsoft Excel
Task prioritization
Document filing
Document preparation
Workflow management
Data analysis
Confidentiality awareness
Email correspondence
Record maintenance
Front desk reception
Phone call handling
Multitasking Abilities
Microsoft office
Data entry
Customer communication
Teamwork and collaboration
Professional and mature
Bookkeeping
Document review
Office machine operation
Accounts payable and receivable
Record sorting and filing
Document editing
Calendar management
Creative thinking
Records maintenance
Scheduling
Data recording
Billing and coding
Timeline
Administrative Clerk
Dr SN Ziqubu
07.2025 - Current
Recieving Clerk
Pinnacle Laboratories
01.2024 - 06.2025
Consultant
Momentum Medical Scheme
03.2022 - 11.2024
Bachelor of Education - Senior And Intermidiate Phase
University of South Africa