Shiree Fry
Travel Expert
Cape Town
Summary
Professional travel expert with comprehensive experience in crafting personalized itineraries and providing exceptional customer service. Skilled in destination research, travel logistics, and client relationship management. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven with passion for delivering memorable travel experiences.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Travel Expert
Flight Centre S.A.
01.2023 - Current
- As a Travel Consultant I specialize in curating personalized travel experiences for individuals, families and business travelers.
- My expertise includes destination planning, itinerary customization, providing insider knowledge to ensure seamless and unforgettable journeys.
- Collecting various quotes from suppliers to secure competitive rates, resulting in cost-effective travel options for clients, while improving customer satisfaction ratings.
- Collect, handle and document payments for travel services and associated feels.
- Assist clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Staying up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Staying abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Consultant
Pentravel
03.2019 - 01.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individual, family and business travelers.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Built strong relationships with clients through exceptional communication and personalized service.
- Streamlined booking processes for increased efficiency.
Customer Service Representative
Bidvest Car Hire
04.2008 - 03.2019
- In this job I provided exceptional support to customers, addressing their inquiries, resolving issues, and ensuring a smooth rental experience from pick-up to drop-off.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Administrator
Beachcomber Tours
02.2005 - 04.2008
- As an administrator I provided organizational support to the Agents, managing the day-to-day operations and tasks to ensure efficient workflow allowing the sales Agents to focus on core objectives and business goals.
Education
High School Diploma - Matriculated
Malibu Secondary School
Eersterivier, South Africa12-2003
No Degree - Tourism Introduction course to Travel and Tourism
Achievers School of Business
Cape Town, South Africa 04.2001 - 12.2004
No Degree - Amadeus Certificate
Amadeus
Cape Town, South Africa 01.2019 - 12.2019
Skills
Planning
Customer Service
Problem Solving
Attention to Detail
Familiarity of Travel software and Systems
Sales
Client relationship building
Interpersonal communications
Reservations management
International and domestic travel
Travel destination advice
Teamwork
Leisure travel
Business travel
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementHealthcare benefitsPaid sick leavePaid time offPersonal development programsTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Expert
Flight Centre S.A.
01.2023 - Current
Travel Consultant
Pentravel
03.2019 - 01.2023
No Degree - Amadeus Certificate
Amadeus
01.2019 - 12.2019
Customer Service Representative
Bidvest Car Hire
04.2008 - 03.2019
Administrator
Beachcomber Tours
02.2005 - 04.2008
No Degree - Tourism Introduction course to Travel and Tourism
Achievers School of Business
04.2001 - 12.2004
High School Diploma - Matriculated
Malibu Secondary School