Marcele Smit
Travel Expert
Pretoria
Summary
Results-driven travel expert with a strong focus on customized itinerary planning, multilingual communication, and customer service excellence. Committed to enhancing client experiences through strategic planning and expert advice.
Overview
12
12
years of professional experience
Work History
Travel Expert
FCTG - FlightCentre Travel Group
08.2014 - Current
- Developed customized travel itineraries based on client preferences and budgets.
- Provided expert advice on destinations, accommodations, and activities to enhance customer experiences.
- Negotiated contracts with suppliers to secure competitive rates and exclusive offers for clients.
- Facilitated seamless booking processes using advanced travel management systems and tools.
- Trained junior staff on travel planning best practices and customer service techniques.
Team Leader
FCTG
03.2018 - 11.2025
- Led team in achieving operational goals through effective planning and resource allocation.
- Developed training programs to enhance team performance and skill development.
- Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
- Implemented feedback mechanisms to assess team performance and drive continuous improvement.
- Mentored junior staff, fostering a collaborative environment and enhancing team cohesion.
- Established key performance indicators to monitor team progress and drive accountability across operations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Analyzed operational data to identify trends and inform strategic decision-making initiatives.
Education
High School Diploma -
Merensky High School
Tzaneen, South Africa 04.2001 -
Skills
Travel itinerary planning
Travel coordination
Airline reservations
Visa assistance
Guided tours
Luxury travel
Global destinations
Family travel
Payment processing
Geography awareness
Social media promotion
Multilingual communication
Cultural sensitivity
Timeline
Team Leader
FCTG
03.2018 - 11.2025
Travel Expert
FCTG - FlightCentre Travel Group
08.2014 - Current
High School Diploma -
Merensky High School
04.2001 -